At a glance
Six numbers, six imaging groups
Each one links to the story it came out of.
Featured
Three to read first
The longest interviews, and the clearest numbers to come out of them.
Capitol Imaging Services60+ locations, six states
Up to 25% of the workload handled by AI
Winning the race for a referral, across a network grown by acquisition.
2.6 daysfrom fax to booked with Voice AI, against 5.9 by a scheduler (17 locations, Aug 2026)
Tim Haley, Chief Technology OfficerRead the story
Center for Diagnostic ImagingMiami-Dade, Florida
Nine years of technology in every department
7ultrasound rooms where the filing rooms were
Joseph Oksemberg, Chief Executive OfficerRead
Desert ImagingEl Paso, Texas
An estimated $537,513 in eight months
8,587follow-up recommendations the AI found in their own reports
Raul Arizpe, President and Chief Operating OfficerRead
In their own words
Five clients, on camera.
They actually helped us to build what we needed, not what they wanted us to have.
Patti GatesDirector of Operations, Lake Medical ImagingBy Friday at noon, we had a radiologist reading a CT on an iPad.
John GaedeDirector of Information Systems, Sky Lakes Medical CenterI always describe life before AbbaDox as a Where’s Waldo… each pile just got higher and higher and higher as the week would go on.
Nancy WestrichManaging Partner, Advantage DiagnosticsI previously had 2.5 agents, I have 1.5 agents completing all the orders every day… It has eliminated the use of paying that overtime out.
Jennifer McGovernVP of Patient Access, Capitol Imaging ServicesIt’s the partner you didn’t know you needed… you kind of came in and you saved our clinic to make it better.
Cynthia BoyettOperations Manager, Alaska ImagingMore client stories
25 in total
HMCANew York and Florida10–15 → 3–5minutes of check-in paperwork
Training a front desk took three weeks. Now it takes three hours.
A 27-center network run by a lean central team, and fifteen years of building instead of buying.
Zach Harman, RIS/IT AdministratorRead the story
Diagnostic Imaging CentersKansas City region2xonline bookings within the first year
Staff couldn’t keep up at 9am. Patients couldn’t book at 9pm.
Eight centers where every appointment began with a phone call, until patients started booking themselves.
Read the story
Consulting RadiologistsEdina, Minnesota4modalities under one roof
The front desk stopped being the only way to book an appointment
A women’s imaging center where patients schedule themselves and inbound faxes finally land in the system.
Read the story
Alaska ImagingAnchorage, Alaska~0.5 FTEback, by her own estimate
The studies that used to slip through the cracks now schedule themselves
A radiology group that linked exams across modalities by rule and got about half a position back.
Cynthia Boyett, Operations ManagerRead the story
MMI Breast CenterScottsboro, Alabama6AbbaDox modules, on one small site
The stress level before this was almost through the roof
A dedicated breast center that came looking for a scheduling system and stayed for the rest of it.
Read the story
Radiology Imaging AssociatesFlorida and the USVI600,000+studies a year, on one system
Seventeen locations, two RIS, one platform
600,000+ studies a year, and a consolidation still underway.
Matt Stephens, Director of Business DevelopmentRead the story
Vulcan Imaging AssociatesBirmingham, AlabamaOn demandMQSA breast data, instead of assembled by hand
The platform they inherited, and kept
Acquired with a practice, then pointed at radiologist clinical quality.
Eric Blackman, Chief Executive OfficerRead the story
3T Radiology & ResearchIndependent, physician-founded4employees’ worth of intake work, automated
A patient said the front desk was still 1990
World-class imaging, paper check-in, and the first step that decided it.
Humberto Carrion, Co-FounderRead the story
Derry ImagingSouthern New Hampshire300–400faxes a day, still arriving
Costs go up, the contract does not
Why labor is the only cost an imaging center can actually move.
Michael Eastman, Director of ImagingRead the story
Charter RadiologyColumbia and Reisterstown, MarylandSecondsfor a report to reach the referring office
Read in seconds, delivered days late
A previous system stopped faxing reports, and the referrers were too kind to complain.
Daisy Uppal, M.D., CEO and PresidentRead the story
South Florida Diagnostic ImagingSouth Florida350+patients a day, and room for more
The efficiency went into capacity, not cuts
A facility running at 60%, and automation spent on filling it.
Bill Leon, PresidentRead the story
Sky Lakes Medical CenterKlamath Falls, Oregon5 daysto a radiologist reading a CT on an iPad
Imaging back online in a week, with no contract signed
Ransomware took every system down for 23 days. The RIS was live by the Friday.
John Gaede, Director of Information SystemsRead the story
Clermont RadiologyClermont, Florida20–30 → 1spreadsheets a month, replaced by one live report
The orders that never became scans
$228,000 in one month, and 23 MRIs saved in the first three weeks.
Charla Hurst, Director of MarketingRead the story
Advantage DiagnosticsBeachwood, Ohio10–12 → 1shredder bags a week, per center
A dozen shredder bags a week, down to one
Eight on-premise servers switched off, and the whole office productive in 10 to 12 days.
Nancy Westrich, Managing PartnerRead the story
Pueblo Radiology Medical GroupSanta Barbara, California~4 monthsfrom the decision to live
Sixty years the outpatient leader, choosing what came next
A shortlist built at trade shows, three or four vendors on it, and about four months to move.
Chuck Scudelari, Chief Operating OfficerRead the story
Regional Medical ImagingTen centers, Michigan7.9%fewer cancellations
95% less staff time on confirmation calls
40 hours a week down to 2, with 7.9% fewer same-day cancellations.
Carrie Berlin, Co-Chief Executive OfficerRead the story
Lake Medical ImagingThe Villages and Leesburg, Florida2.1 → 4.8Google patient rating, within six months
$400,000 saved in the first year
16,000 patients waiting to be scheduled before AbbaDox, 900 to 1,200 by November 2023 (Patti Gates, TechTalks Ep. 3).
Troy Purcell, Practice AdministratorRead the story
One Step DiagnosticHouston, Texas20,000patients a year booking their own appointment
From check-in to results, paperless
Real-time texting and paperless registration, walked through end to end.
Faraz Faiz, Director of OperationsRead the story
Expert MRIMulti-site, California0spreadsheets left in the workflow
One connected platform, faster exams at every site
Centralized scheduling, order entry and billing across the whole network.
Saba Ejaz, Operational ExcellenceRead the story
Digital Medical ImagingAventura, Florida20+ yrson the same platform
Patient check-in in 3–4 minutes
Self check-in, a text reminder two days out, then a voice confirmation.
Wilmer Cardona, Center ManagerRead the story
Wisteria HealthFreestanding, single siteDay 1live on the platform, at opening
Fully digital in six months
100% paperless operations across five imaging modalities.
Cassie Quinn, Center ManagerRead the story
The RoseHouston, TexasImmediateprior record requests, and trackable
Prior records used to wait for the coach to come back
Forms arrive without scanning and results reach patients by portal and SMS.
Andra Tidwell, Director of Imaging and Mobile ServicesRead the story