1
location, in
Scottsboro, Alabama
Before
the patient arrives,
insurance is verified
6
AbbaDox modules,
RIS through fax
01 · What they came for
“We needed a scheduling system”
Sabrina Cox is the office manager, and her account of what MMI was looking for is one sentence long. What she describes arriving with it is the part that changed the day: orders now get processed as they come in and attach straight to the patient’s chart. She is precise that this is new, “that’s something we did not have”, and precise about what it bought them, which is fewer mistakes and a set of steps that finally connect to each other.
- Orders processed as they arrive, not batched later
- Each one attached directly to the patient’s chart
- Fewer manual errors, because nothing is re-keyed between steps
- One system where scheduling, intake and the chart meet
02 · What arrives first
The insurance details beat the patient in
Bobbi Potter leads the mammography floor, and the change she names happens before anyone walks through the door. The patient gets a text message link and fills in their own insurance information; the schedulers add it as the order lands; the front desk verifies it in AbbaDox. By the time the appointment starts, the paperwork that used to happen at the counter has already happened. Her phrase for it is “a huge time saver”, and her reading of the whole system is about time: “your time management’s way better.”
- A texted link lets patients enter their own insurance information
- Schedulers add it as the order arrives
- Coverage verified in advance instead of at check-in
- Less of the appointment spent on paperwork
Why it matters
“The stress level before AbbaDox was almost through the roof. And that’s what I mean by life-changing.”
Sabrina Cox, Office Manager
MMI Breast Center
03 · Built around the center
“Is that how you’d like it?”
Neither of them describes the platform as something they adapted to. Both describe the opposite. Sabrina’s measure of the rollout is that the people running it understood what a breast center needs and that the one-on-one time was real: “they know us, and we’ve gotten to know them.” Bobbi’s measure is the question she keeps getting asked: is that how you’d like it, can we add this to that page, which she points out is what everybody wants to hear. Her summary is four words: “it can be adapted to us.”
- Workflows configured for a single-specialty breast center
- One-on-one time with the team through implementation
- Pages and steps changed on request rather than worked around
- “Everyone’s on the same page”: one system, one version of the day
