Introducing

Automate front office operations.

Meet CareFlow Ora, the AI layer inside CareFlow. Ask Ora answers questions from your CareFlow data, while Ora workflows handle order intake, scheduling, and follow-up.

Ask Ora
Today · Center A
Why can’t I book Center A’s 2:00 pm MRI slot?
Ora
Reading last week’s appointments

A scheduling rule holds it: MRI 2 at Center A takes only contrast studies from 1 to 4 pm on weekdays, and this order is a lumbar MRI without contrast. The next slot that fits is 3:40 pm on MRI 1.

MRI 2 scanner the rule is on
1–4 pm contrast studies only
3:40 pm next slot that fits, on MRI 1
Next slots for a lumbar MRI without contrast · Center A
TimeScannerWhy it fits
3:40 pmMRI 1No contrast rule on MRI 1
4:20 pmMRI 2After the 1–4 pm contrast window
5:00 pmMRI 1Open

Center A’s site manager added the rule on Aug 12. Site managers and network admins can change it.

Sample data · Ask Ora answers from CareFlow data.

Imaging groups running Ora

  • Capitol Imaging Services
  • Regional Medical Imaging
  • Derry Imaging
  • Inland Imaging
  • Desert Imaging
  • Southcoast Health
  • Radiology Associates
Two parts of Ora

Action in the background. Answers when you ask.

Ora workflows

Routine work keeps moving, even after hours.

Fax AI

Read and sort every imaging order

Reads each inbound fax, matches the patient and exam, and enters the order in CareFlow.

99.59% patient match and 96.32% exam match across 376,367 orders →
Fax AI in CareFlow: the patient, exam and referring provider read from a faxed imaging order, beside the fax itself (demo data)
Voice AI

Call the patient and fill the slot

Takes and makes patient calls to schedule and confirm appointments.

2,855 appointments booked in one month →
Voice AI: a patient call, and the slots it books on the CareFlow scheduling board (demo data)
AI Follow-Up Recommendations

Bring patients back for their follow-up

Picks up follow-up exams a radiologist recommends. Once the care team approves, it reaches the patient by text or call.

84.8% of scheduled follow-up exams completed →
AI Follow-Up Recommendations in CareFlow: the worklist of patients with a recommended follow-up exam (demo data)
One after-hours order

A fax lands overnight. It’s booked before your team walks in.

Fax AI reads the order. Voice AI finds a slot and calls the patient to confirm. If either can’t complete it, the item goes to your team’s exception list with the reason attached.

Inbound fax
Ora Fax AI fax received
Maya Okafor · 41 MRI lumbar, no contrast Dr. N. Osborn · Midtown Ortho Auth on file
Voice AI · MRI 2 schedule finding the first fit
7:20a Patel, R. · CT chest
8:40a open · 45 min
9:20a Nguyen, T. · MRI knee
Modality, prep time and the patient's ZIP all check out.
Ora Voice AI outbound call
Tuesday at 8:40 is open. Want me to book it?
Yes, that works.
Booked · confirmation text sent
Fax AI Fax in from Midtown Ortho
Fax AI Order read, fields verified
Voice AI Slot matched · Tue 8:40 am
Voice AI Patient called · confirmed
From the team behind Ora

“The raw amount of work that needs to be done to see a patient can be reduced significantly, if not removed entirely.”

Nick Avossa · VP of AI Operations, AbbaDox
Full episode: TechTalks Ep. 11, The Real ROI of AI

Ask Ora

Ask what’s happening across your centers.

Ask questions about appointments, available slots, cancellations, and other CareFlow data. Get answers by center and timeframe, with a pointer to where to look next.

Choose a topic

For anyone who uses CareFlow

Ask Ora Today · Center A
Why can’t I book Center A’s 2:00 pm MRI slot?
Ora
Reading CareFlow data

A scheduling rule holds it: MRI 2 at Center A takes only contrast studies from 1 to 4 pm on weekdays, and this order is a lumbar MRI without contrast. The next slot that fits is 3:40 pm on MRI 1.

MRI 2 scanner the rule is on
1–4 pm contrast studies only
3:40 pm next slot that fits, on MRI 1
Look next:
Sample data · Ask Ora answers from CareFlow data.
More questions to ask
Customer results

Results from Ora workflows.

Measured at live centers running Fax AI, Voice AI, and AI Follow-Up Recommendations.

1,628 hours
Of order-processing work removed in 30 days.
Aug 17 to Sep 17, 2026.
2.6 days
Average time from fax receipt to booking.
17 locations, Aug 2026.
Voice AI + Fax AI · Capitol Imaging Services →
$537,513
Estimated revenue associated with 2,721 completed follow-up exams over eight months.
Jan to Aug 2026.
AI Follow-Up Recommendations · Desert Imaging →
When Ora can’t finish

Ora hands off. Your team decides.

Ora workflows hand off what they can’t finish instead of guessing. Every hand-off and every correction is logged.

It stops instead of guessing
What Fax AI can’t confirm goes to your exception list, with the reason.
A person takes the call
Voice AI hands the call to your staff when a patient asks, or when it can’t answer.
Every fix is on the record
Your team’s corrections go into the same audit trail as every other change.
AI Follow-Up Recommendations waits for a person

It reads the signed report and picks up the follow-up exam the radiologist recommended. Nothing is scheduled until the ordering physician’s care team approves it in the referring physician portal. Then a text or a Voice AI call reaches the patient.

The recommendation stays the radiologist’s. Ora does not make clinical decisions or change the report.

What your team still does

Works the exception list, takes the calls that need a person, and has time for the patients in front of them.

Wilmer Cardona, Center Manager, Digital Medical Imaging
“When patients come in to check in, everything’s already been done.”
Wilmer Cardona, Center Manager, Digital Medical Imaging
In their own words

“We’re fully anticipating there to be around a roughly $30,000 savings each month for us by not having to have this third-party outsourced company working with us any longer.”

Capitol Imaging Services’ own forecast for its Houston MRI market, July 2026.

DeAnna Wilhite, Regional Director, Capitol Imaging Services
DeAnna Wilhite
Regional Director, Capitol Imaging Services
Watch TechTalks

“It’s just automating us enough that I feel like we’re moving patients through a lot faster. So I think it’s given us back a lot of time, and that helps the patients as well.”

Heidi Simpson, Operations Manager, Advanced Diagnostic Radiology
Heidi Simpson
Operations Manager, Advanced Diagnostic Radiology
One platform

Ora works inside CareFlow.

Ask Ora and Ora workflows use the same CareFlow data your team already works in, under the same audit trail. CareFlow keeps the connections to your other systems.

Your team
AbbaDox CareFlow
Ora
Ask Ora
Answers questions
Reads your data
Ora workflows
Fax AI · Voice AI · AI Follow-Up Recommendations
Acts in CareFlow, logged
Scheduling· Orders· Patients· Referrals
Audit trailSame log as your team
Fax AI entered an order · logged
Voice AI matched a slot, Tue 8:40 am · logged
Scheduler corrected an order Fax AI entered · logged
Ask Ora answered a question · read only
PACS
EHR
Billing / RCM

FAQ

CareFlow Ora

  • The AI layer inside AbbaDox CareFlow. It has two parts: Ask Ora, a chat that answers questions from your CareFlow data, and Ora workflows, which handle order intake, scheduling, and follow-up.

  • Yes. Ora is part of CareFlow. Ask Ora answers from CareFlow’s schedules, orders and records, and the Ora workflows work inside CareFlow, logged in the same audit trail as a staff action. If you are not on CareFlow yet, the demo covers CareFlow and Ora together.

  • Questions about the data in CareFlow: appointments, available slots, cancellations, order volume and referring practices, by center and timeframe. Each answer points to where to look next. We will walk through the questions relevant to your centers in the demo.

  • It stops and hands the item to your team instead of guessing. Fax AI puts every order it can’t index on an exception list with the reason attached, and your team works that list instead of the whole queue. Voice AI hands the call to a person when the patient asks for one, or when it can’t answer. Every workflow action and every correction is logged in the same audit trail as a staff action.

  • The ordering physician’s care team. AI Follow-Up Recommendations reads the signed report, picks up the follow-up the radiologist recommended and sends it to the referring physician portal to confirm. Only a confirmed follow-up becomes an order that a text or a Voice AI call can schedule. The recommendation, and the clinical decision, stay with the radiologist and the referring physician.

  • No. Ora does not read images, interpret findings or write reports, and it makes no clinical decisions. It works on the operational side: orders, calls, schedules and follow-ups. Where clinical judgment is involved, Ora acts only on what a radiologist has already decided.

Ready when you are

See Ora in action for your centers.

A working session against your own intake, call, and follow-up volumes.