A reception desk with a monitor, two self-service check-in kiosks and a workstation cubicle, arranged on an open studio floor.

Multi-Site & Enterprise Patient Access and Scheduling

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Inbound faxed order read by Fax AI and queued as a pending appointment Voice AI scheduling call in progress with the booking it created
  • Ora

    Fax AI Referral Capture

    • Reads every inbound faxed order, day or night, and pulls out the patient, exam and referring physician.
    • Files the order to the patient's chart and opens a pending appointment.
    • Orders from every site are ready to schedule in minutes, without retyping.
  • Ora

    Voice AI Scheduling

    • An AI voice agent built into CareFlow answers and places scheduling calls around the clock, and confirms each booking.
    • Using the same patient records as the rest of CareFlow, it knows each patient's language, past visits and where they live, and offers the closest location first.
    • Your central hub keeps its people for the complex calls.
Patient check-in kiosk asking what brings the patient in today Insurance eligibility confirmed before the visit

  • Paperless Kiosk Check-In

    • Patients check in by QR code, kiosk or a text link before they arrive, and complete their forms on screen.
    • The kiosk reads the patient's ID, catches incomplete forms and collects any balance due.
    • Every site checks patients in the same way, with no paper and no line at the desk.

  • Pre-Visit Insurance Verification

    • One screen replaces a dozen payer portals: one click runs a real-time eligibility check inside CareFlow.
    • Coverage is settled before the patient walks in.
Referring physician portal showing appointment status across sites Radiology CRM referral analytics across sites

  • Referring MD Portal

    • Referring physicians book or request appointments within your scheduling rules, and get a confirmation with prep instructions.
    • They follow each patient's live status, from checked in to completed, and pull reports and images from any site.
    • Fewer calls and faxes between your sites and the practices that refer to them.

  • Radiology CRM

    • Tracks referral volume by modality, location, physician or group.
    • Flags dormant referrers, alerts your team when patterns change, and tracks liaison visits and Stark-compliant expenses.
    • Your liaisons know where referrals are slipping and which visits bring them back.

One standard across every site

A central hub for the routine volume, and the same check-in at every front desk.

  • 7.9%

    fewer same-day cancellations at Regional Medical Imaging

  • +4.1 pts

    higher confirmation rate at Regional Medical Imaging, 41.5% to 45.6%

  • 56%

    faster from order received to appointment booked at Capitol Imaging Services, 2.6 days against 5.9

DeAnna Wilhite, Regional Director, Capitol Imaging Services

The busywork left the front desk. The patients got the time back.

Being able to offload that task of sorting faxes, calling patients to get them scheduled … allows our team at the front to afford that customer service, that one on one contact with our patients, without it having to be so chaotic.

DeAnna Wilhite Regional Director, Capitol Imaging Services
  • 5.9 → 2.6 days from a faxed order to a booked appointment
  • 508 hours of hands-on order sorting at Capitol Imaging in August
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FAQ

Centralized Scheduling Hub

  • It covers the gaps people can't. Capitol Imaging uses the data to staff one person at a desk for the first hour of the day, because Voice AI picks up the patients who fall off, and it books calls at 2 am when no center is open. Each site's front desk keeps the patients in the building.

  • Across 376,367 orders at Capitol Imaging, Fax AI matched the patient 99.59% of the time, the referring provider above 99% and the exam 96.32%. Every order it can't index is logged with a reason, so staff see exactly what needs a person.

  • It does sometimes, so here's how often and what happens next. Across 376,367 orders at Capitol Imaging over 11 months, Fax AI matched the patient 99.59% of the time and the exam 96.32%. Every order it can't index goes to your team's exception list with the reason. In August, Voice AI handed 15.2% of Capitol's answered calls to a person, most often because the patient asked for one. And every AI action sits in the same audit trail as staff actions, so when a scheduler corrects one, the correction is logged too. Your team still handles the exceptions, the complex calls and the patients in the building.

  • The work that needs a person. At Capitol Imaging the AI sorts 505 orders a day and puts every order it can't index on an exception list with the reason. That took 20 to 25% of the workload off the agents, and Capitol moved them into other roles instead of hiring new people. Your team handles the exceptions, the complex calls and the patients in the building, and an order waits 12.7 minutes in the AI queue instead of about 15 hours.

  • No. AbbaDox builds and trains its own operational AI for outpatient radiology instead of licensing a general-purpose model, and it runs inside the platform. There's no separate module to configure and no AI expertise needed on your staff: our team handles training, updates and accuracy, and your patients rate the calls at 93%.

  • Outreach runs Stark-compliant, tracked through the referring physician portal and referral analytics rather than improvised site by site.

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