A two-person back-office desk cluster with monitors and a privacy screen, a storage sideboard, and a round meeting table with a laptop and chairs, on an open studio floor.

Solo & Small Group Operations

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Referring physician portal showing appointment status Radiology CRM referral analytics Billing prep validation flagging a claim before it goes out Patient paying their balance from a phone before arrival

  • Referring MD Portal

    • Referring physicians book or request appointments within your scheduling rules, and get a confirmation with prep instructions.
    • They follow each patient's live status, from checked in to completed, and pull reports and images themselves.
    • Referrers get what they need without calling your desk.

  • Radiology CRM

    • Tracks referral volume by modality, location, physician or group.
    • Flags dormant referrers, alerts your team when patterns change, and tracks liaison visits and Stark-compliant expenses.
    • You know which referrers are slipping and where to spend your outreach.

  • Billing Prep Validation

    • Ensures all basic claim information is collected before claims are sent to payers.
    • Fewer denials to rework, and payment comes in sooner.

  • Mobile Pre-Encounter Payment

    • Patients get a secure text link, see their cost estimate and pay from their phone before the visit.
    • Balances are collected before the visit instead of chased afterward.

Where an independent center earns its margin

Referring physician relationships, clean claims and payment before arrival.

  • 7 rooms

    of ultrasound capacity gained at CDI, cumulative since adoption, from space that used to hold paper files

  • 5 → 1

    disconnected systems brought into one platform at Regional Medical Imaging, billing system included

  • 0.5 FTE

    recaptured through workflow configuration at Alaska Imaging

Michael Eastman, Director of Imaging, Derry Imaging

When the payer contract fixes your revenue, labor is the lever.

It’s not so much that I think the software is going to replace people, but as we grow, we don’t have to add as many people.

Michael Eastman Director of Imaging, Derry Imaging
  • 25.7 hrs → 5.6 min for an order to be sorted, once Fax AI filed it
  • No one he expects to lose a job to automation
Read the full story

FAQ

Owner & Operations

  • In seconds, not spreadsheets. Clermont Radiology's director of marketing used to get 20 to 30 spreadsheets a month to piece referral volume together: “Now I love my reports … it takes me seconds to pull one.” Reps walk into an office knowing what it sends and what has slipped.

  • The centers we work with grow without adding desks. Derry Imaging's director of imaging: “I don't see anyone from my staff losing their job, but as we continue to get bigger and grow, they're able to work more efficiently, so they can do more work and not have to hire more people.”

  • Pricing is scoped to your sites and volume, and the first call covers it. There's no server to buy, and it pays back in costs you stop carrying. Lake Medical Imaging, self-funded and about 75% Medicare, chose AbbaDox because “your pricing structure was one that we could afford.” Advanced Diagnostic Radiology cut paper, ink, fax lines and a position they didn't need to refill.

  • Fast, and from people who know your setup. Lake Medical Imaging's IT director says fixes typically land “within hours or maybe the next day,” where other vendors take days just to answer a ticket. CDI's team is back up in five to ten minutes after an outage.

  • Long enough to compare. CDI's supervisor notes that most vendors last them three to five years; CDI has been with AbbaDox for more than 20. Desert Imaging, a customer for over ten years: “In hindsight, yeah, I think we made the right decision.”

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