A translucent blue screen wall, a curved waiting sofa with an armchair and glass side tables, and a long illuminated reception counter with three check-in workstations, on an open studio floor.

Hospitals & Multi-Specialty Patient Access and Scheduling

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Voice AI scheduling call in progress with the booking it created Inbound faxed order read by Fax AI and queued as a pending appointment Paperless kiosk check-in with the patient's forms completed on screen Point-of-service payment being taken at check-in
  • Ora

    Voice AI Scheduling

    • An AI voice agent built into CareFlow answers and places scheduling calls around the clock, and confirms each booking.
    • Using the same patient records as the rest of CareFlow, it knows each patient's language, past visits and where they live, and offers the closest location first.
    • Outpatient imaging calls get answered and booked without adding schedulers.
  • Ora

    Fax AI Referral Capture

    • Reads every inbound faxed order, day or night, and pulls out the patient, exam and referring physician.
    • Files the order to the patient's chart and opens a pending appointment.
    • Faxed orders are ready to schedule in minutes, in the same queue as orders from your EHR.

  • Paperless Kiosk Check-In

    • Patients check in by QR code, kiosk or a text link before they arrive, and complete their forms on screen.
    • The kiosk reads the patient's ID, catches incomplete forms and collects any balance due.
    • Faster registration, with fewer data-entry errors on every outpatient visit.

  • Point-of-Service Payment Collection

    • Staff see the cost estimate from the patient's eligibility check and collect it at check-in, from the same appointment screen.
    • Balances are collected before the exam, not billed and chased afterward.

Where AbbaDox starts and the EHR stops

Outpatient radiology access, run properly, without replacing the EHR.

  • 54%

    faster from order received to appointment booked at Southcoast Health's main site, 1.8 days against 3.8

From the team who builds it

Paul Hoffman, Senior Data Engineer, AbbaDox Watch the clip

No-shows fell 23.5% once Voice AI took the calls.

The biggest bottom-line effect is no-shows, because no-shows affect revenues.

Paul Hoffman Senior Data Engineer, AbbaDox
  • 23.5% fewer no-shows at Radiology Imaging Associates once Voice AI took the confirmation calls
  • 7.4% fewer appointment disruptions, averaged across two measured clients
Watch the episode

FAQ

Radiology Scheduling & Patient Prep

  • Voice AI answering and placing scheduling calls, Fax AI reading inbound orders and queuing them for scheduling, paperless kiosk check-in and payment collection at check-in.

  • At Southcoast Health's main site, a faxed order became a booked appointment in 1.8 days when Voice AI placed the call, against 3.8 days for a scheduler. In August, Voice AI booked 743 appointments there off 82 hours of talk time nobody on the team had to spend.

  • Radiology Imaging Associates went in worried about exactly that and came out, in their words, pleasantly surprised. Voice AI now carries 73.4% of their confirmations, and no-shows fell 23.5%.

  • It does sometimes, so here's how often and what happens next. Across 376,367 orders at Capitol Imaging over 11 months, Fax AI matched the patient 99.59% of the time and the exam 96.32%. Every order it can't index goes to your team's exception list with the reason. In August, Voice AI handed 15.2% of Capitol's answered calls to a person, most often because the patient asked for one. And every AI action sits in the same audit trail as staff actions, so when a scheduler corrects one, the correction is logged too. Your team still handles the exceptions, the complex calls and the patients in the building.

  • It covers outpatient radiology scheduling and patient prep, and exchanges data with the hospital systems over standard interfaces. The EHR stays.

  • Yes, by QR code or kiosk, completing their forms before they reach the desk.

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