“Personal injury workflow is a little bit different… We didn’t have anything that out of the box worked for us. So one of the reasons why we picked AbbaDox is because they were willing to develop and work with us to create these workflows.”
She walks through the whole selection and what has changed since, including where the manual work went.
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“Before we got AbbaDox, we basically were trying to manage everything manually and it was kind of getting challenging, because everything had to be done through spreadsheets. There was no workflow.”
“In the beginning we just had queues in AbbaDox and slowly the attorney portal came in, and now our attorneys are able to go online, look at their reports themselves. So we’ve seen the incoming emails reduced down asking for bills and reports. Now the bill’s available there as well.”
“Our case statusing team know exactly what cases are in which bucket and they’re able to go in and, based on the urgency, they’re able to work on the statuses… Human intervention or managers assigning work is getting less and less.”
“AbbaDox has been that good middle tier where we’ve been able to have stability and we’ve been able to do customization and development without affecting what’s going on currently. I’d recommend anybody. It’s been a good partnership.”