Client story

The studies that used to slip through the cracks now schedule themselves.

A radiology group in Anchorage running outpatient imaging centers and teleradiology. Rules link exams across modalities, every role has its own task list, and about half a full-time position came back.

Anchorage, AlaskaOutpatient + teleradiology~0.5 FTE back
Cynthia Boyett
Operations Manager,
Alaska Imaging
Practice profileRadiology group, Anchorage, Alaska
6locations
across Alaska
3modules
RIS, inbound and outbound fax
0.5FTE
back, by her own estimate
2sides
outpatient imaging and teleradiology
In her own words

Six moments from one interview.

Cynthia Boyett is Operations Manager, across the outpatient imaging centers and the teleradiology side of the group.

On the partnership
“Everybody’s very accessible and very responsive. They are quick to come at you and sit down at the table, and go through whatever concerns you have and work through the process.”
On configuring it to fit
“The process has been pretty seamless in the fact that we have been able to tweak the system. And so tweaking that has been helpful to our outpatient imaging centers and kind of some of our teleradiology as well.”
On combination studies
“So when you’ve got one in one modality, it’s going to another modality, you can set them up and they will schedule a coinciding. That has been phenomenal for our team and our outpatient world.”
On what they did not have before
“We’ve been able to set up tasks for different positions within our outpatient where we did not have that before. And so it’s made them more efficient.”
The number she puts on it
“It’s saved us probably at least a .5 FTE in being able to streamline those processes throughout the clinic.”
On the patients they were losing
“We’re not losing patients when it comes to, oh, it slipped through the cracks, so now they’ve already scheduled with some other facility.”
6
locations, run from
Anchorage
0.5
FTE back, by her
own estimate
2
sides: outpatient
and teleradiology
01 · Two modalities, one appointment

Rules that schedule the second exam for you

A patient who needs imaging in more than one modality used to mean somebody remembering the second exam and finding a slot for it. Cynthia Boyett describes setting up the rules once, as combination studies: when a study in one modality implies one in another, the coinciding appointment is scheduled with it. Her word for what that did to the outpatient schedule is “phenomenal”, and it is the feature she names first.

  • Combination studies defined once, as rules
  • A study in one modality schedules its coinciding exam in another
  • Multi-modality visits stay together instead of being reassembled by hand
  • The same configuration covers the outpatient centers and teleradiology
02 · Everyone knows whose turn it is

Tasks by position, where there were none

The second change is plainer and she is careful about the wording: tasks for different positions inside the outpatient operation, “where we did not have that before.” Each role gets its own list, so the next step has an owner rather than a hope. That is where her number comes from: not a headcount cut, but about half a full-time position’s worth of work that stopped needing to be done at all.

  • A task list per position, not one shared queue
  • Every step has an owner and a next action
  • About 0.5 FTE of effort recovered, by her own estimate
  • “At least” and “probably” are hers: the figure is not rounded up here
Why it matters
“It’s the partner you didn’t know you needed… you kind of came in and you saved our clinic to make it better.”
Cynthia Boyett, Operations Manager
Alaska Imaging
03 · The revenue nobody was counting

A study that slips through the cracks is booked somewhere else

The part that shows up in the numbers is the part that used to disappear quietly. When a study fell through, the patient did not wait: they scheduled at another facility, and the work left the practice without anyone recording a loss. Keeping the roles on task closed that gap, which Cynthia puts in the same breath as revenue: patients served in a more timely manner, and not served by someone else.

  • Fewer studies lost between steps
  • Patients who would have booked elsewhere stay
  • Revenue up, from work the practice was already winning
  • Shorter wait between the order and the appointment

What changed at Alaska Imaging

~0.5 FTE
Recovered, by her own estimate, from streamlined processes
By hand→By rule
How a multi-modality visit gets scheduled
Tasks by
position, where
there were none
Figures from Cynthia Boyett on camera.
Revenue up
from studies that used to slip away
2 sides
outpatient imaging and teleradiology

Losing studies
between steps?

Join Alaska Imaging and hundreds of other imaging practices running intake, scheduling, report delivery and patient communication on one platform.

Customers compare notes in person too. The CareFlow Club seats ten to fifteen imaging leaders at one long table, one city at a time. See the CareFlow Club →

Book a demo

Practices like this one

All client stories →

Other groups that put scheduling and task ownership on one system.

Capitol Imaging Services60+ locations, six states
Winning the race for a referral

A faxed order booked in 2.6 days with Voice AI, against 5.9 by a scheduler (17 locations, Aug 2026).

Multi-stateReferrals
Derry ImagingSouthern New Hampshire
An imaging center cannot charge more

Three to four hundred faxes a day, and why efficiency is not optional.

IndependentIntake
Advantage DiagnosticsBeachwood, Ohio
A game of Where’s Waldo

Ten to twelve shredder bags a week down to one, at a small private practice.

Private practicePaperless