A run of storage cabinets topped with archive boxes, a mobile whiteboard covered in a workflow diagram, a desk with dual monitors, and a partitioned two-person workstation, on an open studio floor.

Multi-Site & Enterprise Operations

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Billing prep validation flagging a claim before it goes out Patient paying their balance from a phone before arrival Personal-injury case tied to its lien, with the law firm and settlement detail

  • Billing Prep Validation

    • Ensures all basic claim information is collected before claims are sent to payers.
    • Fewer denials to rework, and payment comes in sooner.

  • Mobile Pre-Encounter Payment

    • Patients get a secure text link, see their cost estimate and pay from their phone before the visit.
    • Balances are collected up front at every site instead of chased after the visit.

  • PI Case Management

    • Ties each imaging appointment to a legal case and tracks the law firm, attorney, case manager, lien and settlement calculations.
    • Attorneys get their own portal to follow case status, pull reports and images, and request appointments.
    • PI cases stay organized from first scan to settlement, without calls to your staff.
Audit trail of AI decisions taken on a study Connected systems and interface status in one view
  • Ora

    AI Audit Trails

    • Logs every AI action on an appointment, including each hand-off and correction, in the same trail as staff actions.
    • Open the AI Audit Trail on any appointment, or ask Ora in plain language why an order was delayed.
    • Every AI decision can be explained to a manager, an auditor or your board.

  • Integrated Systems Management

    • One integration engine connects your PACS, EHR, billing, speech and eligibility systems over HL7, FHIR, DICOM and APIs.
    • Demographics, orders, eligibility and report status sync both ways in real time.
    • Every site works in one system, with no double entry.

Referral growth, inside CareFlow

Radiology CRM · for physician liaisons and marketing

The Radiology CRM reads referral activity straight from CareFlow, so there are no spreadsheets, exports or homegrown databases to reconcile.

  • Referral trends on completed studies

    Referral volume is measured on completed and scheduled studies, by modality, location, physician or group, for a truer picture of marketing return.

  • Dormant physicians

    A report lists doctors with no referrals in a window you set, so your liaisons know where to go next.

  • Liaison activity

    Liaisons log their visits and encounters with ordering physicians. The productivity report matches that activity against referrals to show what it returns.

  • Alerts that reach the right person

    Trend alerts email your team when referral patterns change, or when a VIP physician sends a patient.

  • Stark-compliant expense tracking

    Expenses are tracked by physician or group, so non-monetary compensation stays within Stark Law guidelines.

At Clermont Radiology

$228,000 of orders in one month that never became scans, now reported.

20 to 30 referral spreadsheets a month, now one report in two clicks.

Read Charla’s story →

Billing prep and system visibility, group-wide

One place to see the integrations, the claims and the cases.

  • 508 hours

    of hands-on order sorting at Capitol Imaging in August

  • 40 → 2 hrs

    a week of confirmation calls at Regional Medical Imaging, once they were automated

  • 3 wks → 3 hrs

    to train a front-desk scheduler at HMCA

Tim Haley, CTO, Capitol Imaging Services

Every acquisition brought its own vendors. AI is retiring them.

We’ve acquired companies who use third parties to do a lot of the stuff that we’re talking about. Being able to scale that back and use some of the AI tools to eliminate some of that cost with the third parties … that was always kind of in the forefront of our minds.

Tim Haley CTO, Capitol Imaging Services
  • 2,500 orders processed hands-free in a single week, nobody touched them
  • 60+ locations across six states, every one acquired with its own vendors
Read the full story

FAQ

Billing and Operations

  • At Capitol Imaging, about 10,900 hours of order processing in 11 months: 53,135 orders fully automated and 323,232 more triaged with the fields already filled in.

  • Less than you'd think, because the integrations are native. Regional Medical Imaging's COO: “We no longer wanted our employees having to log into five different things. So you were able to bring that all together for us. That was huge.”

  • Yes, including the workflows most systems don't cover out of the box. Expert MRI: “One of the reasons we picked AbbaDox is because they were willing to develop and work with us to create these workflows.”

  • Yes. Every AI action on a study is logged from scheduling to the signed report, and every order Fax AI couldn't index carries its reason. When an auditor or your board asks what happened, it's a report you pull.

  • CareFlow supports HIPAA compliance and maintains SOC 2 Type II controls. AbbaDox works under Business Associate Agreements and aligns its security program to the NIST Cybersecurity Framework. Data is encrypted in transit and at rest, with role-based access, single sign-on and multi-factor authentication. Your security team can pull the SOC reports from our Trust Center and put its questions straight to our CISO.

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