How Your Roadmap Request Becomes a Shipped Workflow
Scott Yankton on why product operations should chase real customer outcomes instead of becoming a feature factory.
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What you’ll learn in this episode
In this conversation, Scott shares:
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Scott Yankton walks through the full conversation.
The Challenge: Output Is Not the Same as Value
In HealthTech, teams are pushed to ship features quickly. Chasing output produces crowded roadmaps and software that technically works but does not fully solve the customer’s problem.
For imaging centers, that shows up as disconnected workflows, slow adoption, and tools that add complexity instead of clarity.
As Scott Yankton explains, focusing only on output makes teams busy, not effective. The alternative is to start from customer pain and measure real outcomes.
The Solution: Product Operations at AbbaDox
In this episode of Keeping Up With AbbaDox, Scott Yankton, VP of Product & Product Operations, joins host Pierre-Antoine Tricen to explain how AbbaDox guides a product from idea through launch and, critically, through evaluation afterward.
By combining an end-to-end product process with Lean Kanban thinking, the team can find bottlenecks, contract each step, and deliver value faster while keeping quality consistent.
You’ve got this nugget called pain, but it’s like an onion. You need to peel it back.
VP of Product & Product Operations at AbbaDox.
“We’re trying to move from going down this process and generating output, output, output, output.”
Scott is describing the trap of a vendor measuring itself on shipped features. The alternative he sets out is concrete: every initiative starts from a customer pain that gets peeled back to its cause, concepts are tested on paper with real users pulled off the floor before code exists, and success is judged after launch on NPS, navigation analytics and direct feedback, not on the release note.
How AbbaDox Approaches Product Operations
Scott describes product operations as the art and science of guiding a product from ideation to release and analysis.
