Fewer Manual Touches From Fax to Booked Exam
Nick Avossa showcases how AbbaDox pairs automated inbound-fax indexing with conversational Voice AI to speed up healthcare workflows.
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What you’ll learn in this episode
In this short RSNA 2024 session, Nick showcases:
See how it comes together
Nick Avossa walks through the full conversation.
The Challenge: Manual Intake Slows Everything Down
Inbound faxes have to be read, classified, and matched to the right patient by hand before an order can move forward, which delays scheduling and adds work for staff.
Routine outbound calls, reminders, confirmations, and scheduling, also consume staff time throughout the day.
This RSNA 2024 session showcases AI solutions aimed at both sides of that workflow.
The Solution: Automated Faxes Plus Conversational Voice AI
In this short session, Nick Avossa showcases an inbound-fax workflow that automates document indexing together with Voice AI for patient communication.
The goal is to remove manual steps from intake while giving patients a natural way to handle scheduling and reminders.
Throughout that whole process of me indexing this fax, I didn’t have to touch my keyboard once.
Director of Solutions Engineering at AbbaDox.
“Everybody talks about the positives. What comes to mind first is the high failure rates.”
Nick opens with the objection rather than the pitch, which is the right way round for an operations audience. The work these two do is unglamorous and specific: the inbound-fax workflow extracts patient and order details so a person is not reading a fax to find which Dr Chen sent it, orders move with fewer manual touches, and Voice AI takes scheduling and prep calls conversationally. Narrow problems, done reliably, not a general-purpose assistant.
How AbbaDox Combines Fax AI and Voice AI
The session pairs document automation with conversational AI.
