Train Your Super Users in Three to Five Hours
Tyler Ricketts on AbbaDox’s train-the-trainer model, patient-journey curriculum, and the resources that get staff live fast.
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What you’ll learn in this episode
In this conversation, Tyler shares:
See how it comes together
Tyler Ricketts walks through the full conversation.
The Challenge: Getting Staff Confident on a New System, Fast
Adopting a new platform means getting many roles, scheduling, technologists, front desk, billing, comfortable quickly, without stalling operations.
Staff carry the habits and context of their previous system, which can slow them down.
As Tyler Ricketts explains, training has to build trust and give people resources they can return to, not just a one-time walkthrough.
The Solution: A Train-the-Trainer Model
In this episode of Keeping Up With AbbaDox, Senior Trainer Tyler Ricketts joins host Pierre-Antoine Tricen to explain a training approach built around super users, or trainers, who then teach the rest of their staff.
Sessions are offered in person or virtually, kept to no more than about 20 people, and use a demonstration-based format followed by hands-on practice in the system.
Senior Trainer at AbbaDox.
“We select super users or trainers who you want to then go on and train the rest of your team.”
Training here is designed so knowledge stays in the building. Leads become super users and teach their own peers, sessions follow the patient journey rather than the menu structure, and configuration is finished before anyone is trained so staff learn the system they will actually use. At go-live there is an all-day conference bridge plus at-the-elbow help, and afterwards the Wiki, recordings and ongoing sessions remain.
How AbbaDox Approaches Training
The curriculum follows the patient’s journey through an imaging center.
