Index Inbound Faxes With Almost No Human Touch
David demos how AbbaDox AI reads, classifies, and indexes inbound faxes automatically, extracting patient, order, and diagnosis data before anyone opens them.
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What you’ll learn in this episode
In this conversation, David and Paul share:
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David and Paul walk through the full conversation.
The Challenge: The Fax Bottleneck Before the Patient Is Seen
As David explains, faxes create a bottleneck right before a patient is supposed to be seen. Every inbound order requires human labor to index the fax and enter the patient, referring, order, and insurance details into the RIS.
Practices receiving hundreds or thousands of faxes need whole teams of indexers, and the manual work is slow and error-prone.
When a center falls behind, referring physicians resend duplicate orders or call to ask if their order arrived, forcing the front desk to dig through a huge backlog while patients wait, and sometimes go elsewhere.
The Solution: AI Document Sorting
In this episode of Keeping Up With AbbaDox, Sr. AI Engineer David and Sr. Data Engineer Paul join host Pierre-Antoine Tricen for a live demo of AI that reads a fax the moment it arrives and turns unstructured images into structured data.
In the incoming-faxes queue, patient names are already extracted and displayed before anyone opens a fax, so the front desk can search a caller’s patient by name and find the order instantly.
75% of those faxes, in fact, are being scanned perfectly by the AI without any human interaction.
Sr. AI Engineer; Sr. Data Engineer at AbbaDox.
“We’re not coming in to say ‘we’re just gonna replace all humans there.’ That’s really not the point. It’s really to make them go faster.”
The episode is explicit about this. At high rates of automated handling, the point is not cutting the team; it is taking the repetitive work off them, which the episode ties directly to staff retention. Indexers stop re-keying the same fields and move to the work only a person can do: talking to patients and referrers. Centers can also stage it: keep a human review screen at first and only send faxes straight through once accuracy holds.
How AbbaDox Automates Fax Processing
David indexed a fax end to end without touching his keyboard once.
