A Wholesale Change, Not Another Bolt-On

Lower reimbursement, a busier front office

Reimbursement cuts have put independent outpatient imaging centers at a turning point: reinvent the operation, invest in its infrastructure, or sell. And the pressure has moved forward, to the front office. Registration, intake and scheduling have all grown more complex as payers ask for referrals, eligibility checks and authorizations before a patient is seen.

For years the answer was more people, and a point solution where one helped. Yaniv Dagan, CEO of AbbaDox, argues that no longer works. Every new tool brings another vendor to vet for security and compliance, another integration to maintain, and another layer of knowledge to manage, while the business rules that keep the schedule running still live in the heads of a few long-serving staff.

As Yaniv puts it: “When you have a higher volume, the opportunity to fail or to make a mistake is greater, just because of the volume.”