A Partnership That Feels Different
What partnership actually means once the contract is signed, from someone who has spent seventeen years on both sides of it.
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What you’ll learn in this episode
You will learn how leading imaging organizations:
See what it looks like in practice
Leron walks through the teams behind a go-live, and what changes when the vendor stays close afterwards.
When “partnership” stops at go-live
In radiology, plenty of vendors talk about partnership. But when communication breaks down after implementation, teams are left managing handoffs, chasing answers, and trying to scale on software that was never built to keep up.
For leaders responsible for growth, operations, and patient access, that gap matters. As volumes rise, acquisitions accelerate, and labor stays tight, the real question is not whether a platform works on day one. It is whether the team behind it stays close enough to help you adapt, optimize, and grow over time.
As Leron Marinovsky puts it, a vendor going quiet is never a good sign, and there are usually only three reasons behind it.
What real partnership looks like
In this episode of Keeping Up With AbbaDox, EVP Client Services Leron Marinovsky joins host Pierre-Antoine Tricen to talk about what a true long-term partnership looks like in outpatient imaging.
Drawing on more than 17 years across sales and client services, Leron shares how AbbaDox approaches relationships that last through implementations, optimization, AI adoption, escalations, and expansion.
You say what you do, and you do what you say.
Seventeen years at AbbaDox, first selling to these clients and now running the teams that look after them.
“when somebody feels comfortable with you and you tell the truth and you say what you do and you do what you say, I think it builds up the partnership”
Client services at AbbaDox is built as an assembly line rather than a relay. Implementation hands over to a 90-day optimization team whose only job is to close the gap after go-live, and client success and support are already alongside them, with product enablement and the AI team in the same organization. The point is that the client never feels the handoff.
How AbbaDox stays close after go-live
Six things that turn a vendor into a partner. Select one to explore it.
