Operational Excellence in Radiology: A Multi-Perspective View

Operational excellence from three different seats

In this Voices of Experience webinar, Dianne Keen is joined by Sherelle Washington, Associate Vice President of Operations at Radiology Partners in Houston; Janinne Walker, Senior Vice President at Radiology Matters, in Washington state; and Kelly Miller, Director of Operations at Springfield Clinic, a multi-specialty group in Illinois. Each of them looks at the same set of pressures from a different seat.

The conversation opens on the national radiologist shortage and what it does to a local market once radiologists can read from anywhere, then works through the operational consequences: how advanced practice provider scope changes from state to state, how a CRM used as a business intelligence tool changes referral decisions, why interventional radiology needs education rather than marketing, and what leaders actually do to hold a team together through it.