Voices of Experience · Webinar
Episode 4May 2024

Leadership Insights on Optimized Radiology Operations

Efficiency in radiology is a leadership problem before it is a workflow problem.

Hosted by Dianne Keen  ·  with Brenda Bale, Jamie Dyer and Jennifer Yahne
Guests
Brenda Bale
Brenda Bale
Director of Diagnostic Imaging, Springfield Clinic
Jamie Dyer
Jamie Dyer
Chief Outpatient Operations Officer, Central Oregon Radiology
Jennifer Yahne
Jennifer Yahne
Chief Operating Officer, TRA Medical Imaging
The takeaway

Nobody proposes a better workflow to a leader they are guarded around. Culture is the precondition for efficiency, not the reward for it.

32 years
Since one panelist qualified as a technologist
100+ years
Of experience on the panel, combined
40 minutes
Saved by taking a minute off forty calls
Every 30 days
The revenue conversation comes round again
The recap

What optimized operations look like from three seats

In this Voices of Experience webinar, Dianne Keen is joined by three operational leaders: Brenda Bale, Director of Diagnostic Imaging at Springfield Clinic; Jamie Dyer, Chief Outpatient Operations Officer at Central Oregon Radiology; and Jennifer Yahne, Chief Operating Officer at TRA Medical Imaging. Between them they bring decades of radiology operations experience, and they spend it on a single question: where does efficiency actually come from?

The conversation covers the workflow changes that turn into competitive advantage, the staffing models practices are using to keep technologists doing technologist work, the state rules that decide whether remote scanning is even an option, and the leadership habits that make a team willing to try a new workflow in the first place.

In this episode

Four things worth your time

Efficiency Comes From People and Technology: Why these leaders treat a workflow as something to test, measure and change rather than install, and what a willingness to pivot is worth competitively.
Protecting Technologist Time: How adding patient care imaging assistants keeps technologists in the imaging room through a recruitment shortage, and the effect on both the finances and the patient's experience of the visit.
Remote Scanning Is a Regulatory Question: Why the same model is viable in one state and closed off in another, and what to confirm before building a staffing plan around it.
Leadership Habits That Travel: Rounding, daily huddles, building business acumen across the team, and why psychological safety is what gets a problem surfaced early instead of late.

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