Configure the RIS Yourself, in About Half the Time
Paul Hoffman shows how ~100 self-service settings apps let imaging centers configure CareFlow themselves, without waiting on support.
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What you’ll learn in this episode
In this conversation, Paul shares:
See how it comes together
Paul Hoffman walks through the full conversation.
The Challenge: Waiting on Support for Every Little Change
As Paul explains, centers used to send support a stream of tickets to configure or change small day-to-day settings, from appointment statuses to reading physicians to room schedules.
That created cost, delay, and a support team stuck on small nuances instead of larger issues.
Onboarding a new RIS was also slow, sometimes taking months, because data migration and setup depended on the vendor.
The Solution: Giving Autonomy Back to Clients
In this episode of Keeping Up With AbbaDox, Data Analyst Paul Hoffman joins host Pierre-Antoine Tricen to demo the settings that let imaging centers configure CareFlow RIS around their own workflows.
AbbaDox reversed the old model by putting the tools in the client’s hands, with around 100 applications an admin can use to tweak settings without contacting support or IT.
Data Analyst at AbbaDox.
“These settings allow the imaging center to set up and customise the system themselves.”
The point is removing the support ticket from routine change. Clients import their own data from CSV, build hierarchical schedules instead of flat per-room hours, set resource rules for weight, height and special needs, and word their own SMS dialogues. AbbaDox maintains around 80 to 100 configuration apps and the number keeps growing, each one a thing you no longer raise a ticket for.
How Autonomous Configuration Works
Paul walks through several of the self-service apps.
