Intake · Fax AI
Reads every faxed order.
Enters the clean ones in CareFlow. What it can't confirm goes to your exception list, with the reason.
Radiology Business webinar · Part 2 of 2 · On demand · 58 min with Q&A
The front office is where the ROI is
SouthCoast Health and Desert Imaging on what they turned on, what they measured, and what they still keep with people.
Start with Part 1: Your front office is drowning. AI can help →
The replay plays here after the live session
Live on Radiology Business · Tuesday, October 20 · 2 PM ET
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Free to join live, with Q&A
Trusted By
Desert Imaging and SouthCoast Health
What they report
- $538,758
estimated revenue associated with 2,721 completed follow-up exams
Desert Imaging, Jan to Aug 2026 - 90%
of scheduled follow-up exams completed
Desert Imaging, Jan to Aug 2026 - 4 months
from screening mammography and DEXA to most ultrasound, CT and MR scheduling
SouthCoast Health
What they turned on
One order, start to finish
Scheduling · Voice AI
Calls the patient and fills the slot.
SouthCoast started with screening mammography and DEXA and, within four months, was automating most ultrasound, CT and MR scheduling.
Follow-up · AI Follow-Up Recommendations
Brings patients back for their follow-up.
It picks up the follow-up the radiologist recommends and, once the care team approves, reaches the patient. Raul covers how Desert brings referring physicians into the loop. At Desert Imaging, 35% of recommendations were scheduled and 90% of those were completed, Jan to Aug 2026.
On the panel
Meet the panel
Stacy ButlerImaging Clinical Coordinator, SouthCoast Health
Raul ArizpeVP, West Texas Operations, Desert Imaging
Nick AvossaVP of AI Operations, AbbaDox
Mary TierneyHost, Radiology Business
Why results differ
Most imaging centers aren't limited by what their AI-enabled RIS and patient engagement tools can do. They're limited by how much of the work they've actually handed over.
What they keep with people
Ora hands off. Your team decides.
What Fax AI can't confirm goes to your exception list, with the reason. Voice AI hands the call to your staff when a patient asks, or when it can't answer. Nothing is scheduled until the ordering physician's care team approves a follow-up.
Live Q&A · 15 audience questions
Find your answer
Every question the audience asked, answered by the panel. Search or pick a topic, then jump straight to that moment in the replay.
It can do either. If you want to cut staffing hours, you can; SouthCoast chose to redeploy its team to other work instead. Raul adds the part that is harder to price: patients now expect to book a scan the way they book a flight, and this meets that expectation.
Stacy Butler, Raul ArizpeBefore, Desert Imaging couldn't measure how many follow-up recommendations were acted on. Now every one is tracked, and Raul expects more are completed than before. He can also see which referring offices act on them most, and visit the ones that lag, because it comes back to patient care.
Raul ArizpeOrders arrive by fax, walk-in or electronically from an EHR like Epic over a bidirectional interface, and AI processes them. Updates and results flow back to the EHR. Patient calls, texts and confirmations run as automations in AbbaDox, and staff manage the work in the RIS, alongside Epic.
Nick AvossaVery positively at SouthCoast: patients find it quick, efficient and friendly, and many like scheduling with it. Nick sees the same more broadly this year: the initial resistance keeps fading as people get used to AI, and the easiest path wins.
Stacy Butler, Nick AvossaFor patients it has already tried to reach, yes: when they call back, they get the AI, which books them as if the first call had connected, and those callbacks are already a real share of bookings. Answering brand-new callers is the next step, rolling out with customers now.
Nick AvossaEvery AI service comes with its own dashboard. Each decision is checked again downstream; if it changes, it is reported and used to improve the system. Often it is not an AI miss at all, but a clinically appropriate change a technologist made that wasn't on the order.
Nick AvossaNo. It answers factual questions, like prep instructions, the location or what an exam looks at, and hands clinical questions to someone at the center. Factual, not clinical.
Nick Avossa, Stacy ButlerMSK could be handed over easily; the only blocker is that those technologists don't work fixed days, so there is no rule to give the AI yet. Cardiac CT angiography runs through prior auth, a nurse and a physician, so it stays with people by design. Exceptions like these are chosen up front, so any mistakes land in predictable places.
Stacy Butler, Nick AvossaYes, says Raul. Many of Desert's referring physicians use the portal, where their patients with follow-up recommendations are listed and a referral is one click away, so there is far less paperwork. SouthCoast still faxes reports automatically while it sets up its portal.
Raul Arizpe, Stacy ButlerNo cuts planned. SouthCoast redeployed the hours: schedulers take the calls that need a person, including the callbacks the AI's calls generate, and one scheduler moved into prior authorization when a colleague left.
Stacy ButlerIt already handles the volume there is: the only limit is how many orders come in. And it is a long game: a patient first contacted weeks ago may book this month, so results build over months, not days.
Stacy Butler, Nick AvossaFrom day one. SouthCoast went live on a Thursday, and the AI was making its reminder and confirmation calls that same day and through the weekend.
Stacy ButlerResponsibility doesn't change: the AI does a faster, above-and-beyond version of steps that were already required. And it reads the final report and pulls out exactly what the radiologist recommended. It doesn't invent or extrapolate.
Nick Avossa, Raul ArizpeAll of it, and Desert is almost there: the recommendation goes out automatically, a pending appointment is created, and the referring office sends the order back with a click. From there it is the same automation as any order: a text or call to schedule, then confirmations and reminders.
Raul Arizpe, Nick AvossaMeasure what you do today, then ask how you would solve it with the technology available now; the answer is usually simpler. Bring your workflow to vendors, AbbaDox included, and ask how they would help. And talk to centers that went live about what they would do differently.
Nick Avossa, Raul Arizpe, Stacy ButlerYes. Ora is part of CareFlow, and the Ora workflows run inside it, logged in the same audit trail as a staff action. CareFlow connects to your PACS, EHR and RCM systems over HL7 (see integrations). If you are not on CareFlow yet, the demo covers CareFlow and Ora together.
Not asked live. Answered by AbbaDox.
It is an estimate: revenue associated with 2,721 completed follow-up exams at Desert Imaging over eight months (Jan to Aug 2026), about $198 per completed exam.
Not asked live. Answered by AbbaDox.
No question matches your search. Ask it in a demo or .
Value estimate
What would this be worth at your centers?
Three numbers. The rest is prefilled with AbbaDox network averages. In the demo we go through every assumption with your own numbers.
$
Estimated gross value a year
$0
$0 from 0 recovered studies · $0 in staff capacity and paper (0 hours)
Gross value, before your CareFlow subscription cost. An estimate, not a quote.
Review this estimate in a demo Fine-tune all six inputs in the full calculatorSee it on your workflow
What would you turn on first?
A working session against your own intake, call and follow-up volumes.
SOC 2 audited controls and a HIPAA-compliant program, with Business Associate Agreements available. How we protect patient data
Already a CareFlow client? Start here instead
Keep watching
- Your front office is drowning. AI can help. The first session, with Capitol Imaging, on demand Watch the replay
- Desert Imaging How the follow-up program runs Read the story
- Ep. 11: The Real ROI of AI The full episode (registration required) Watch the episode