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The Real ROI of AI.

Episode 11
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Premieres Sept 23 · 12:00 PM ET
Now on demand

The Real ROI of AI: Automation Across a Multi-State Imaging Network

On demand · 40 min · Capitol Imaging Services

Guests
Jennifer McGovern Jennifer McGovern VP of Patient Access Capitol Imaging Services
DeAnna Wilhite DeAnna Wilhite Regional Director Capitol Imaging Services
Tim Haley Tim Haley Chief Technology Officer Capitol Imaging Services
Capitol Imaging Services · six states, 60+ locations, running today
0K
orders processed through the AI pipeline in eight months
0%
of those orders skip human indexing entirely
0
orders handled hands-free in a single week
$0K/mo
outsourced vendor spend coming out of one region
Meet AbbaDox AI agents

Fax AI, Voice AI, and AI Follow-Up Recommendations.

Three agents, one pipeline: intake, scheduling, follow-up. Here's one order running it, end to end.

Fax AI Intake
150,000 orders read in eight months
Voice AI Scheduling
4× more patients scheduled than in January
AI Follow-Up Recommendations
In rollout, first site live
One order, end to end
Order faxed in 0:00
Read and indexed Seconds
Benefits and auth Immediately
Patient called 10–20 min
Booked and confirmed Same day
Safety check stays human Follow-up ordered On report
What it replaced By hand Now
Time to reach the newest fax in the queue 3.5 hours Seconds
Monthly fax handling 5.5 people, full time 40% fully hands-free
Order to first patient call Whoever was at work that day 10–20 min
Third-party vendor, one region $30K / month Retired

"We are about to scale down 10 employees. They're all [with] an outsourced company answering phones, trying to schedule patients, sorting documents, fully anticipating roughly $30,000 savings each month."

DeAnna Wilhite, Regional Director · Capitol Imaging's own forecast, July 2026
On demand now

Complexity isn't the reason to wait. It's the reason to start.

Six states, 60+ locations, every market acquired with its own workflows. What it took, in their words.

See it on your own workflows