Next-Level Patient Experience.

Self-service technologies that elevate patient interactions and operational efficiency at imaging centers.

Featured Speakers

Claire Milazzo

RIS Administrator at Capitol Imaging ServicesCapitol Imaging Services

Mendy Christensen

Executive Director at Iowa RadiologyIowa Radiology

Nick Avossa

Director of Solutions EngineeringAbbaDox

Work the patient can do

Reminders, confirmations and self-scheduling that shift effort off the front desk.

Two centers, in practice

Capitol Imaging Services and Iowa Radiology on what they actually turned on.

Documentation before arrival

Getting forms completed in advance, without making the patient log into anything.

Why the experience carries

How the quality of engagement shapes the patient's view of the whole visit.

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Featured Speakers

Guest Speaker

Claire Milazzo

RIS Administrator at Capitol Imaging Services
Capitol Imaging Services

Guest Speaker

Mendy Christensen

Executive Director at Iowa Radiology
Iowa Radiology

Host · AbbaDox

Nick Avossa

Director of Solutions Engineering
AbbaDox

The Numbers

Patient engagement at scale, as deployed.

Reach

15K/wk

automated patient texts a week at Capitol Imaging

Scale

40+ sites

locations deployed on AbbaDox patient engagement

No-shows

no-show target with automated reminders (from 2–4%)

Recovered

of cancellations are accidental, refilled automatically

What You'll Learn

The part that happens in the patient's hands.

Outpatient workflow from the other side: what a patient can manage about their own appointment, and what that gives back to the staff.

Reminders and confirmations

The cadence that gets an appointment confirmed without a call from the front desk.

Self-scheduling in practice

What patients will do themselves when the route is simple enough.

Forms, finished in advance

Three different experiences of the same task, and why only one of them worked.

What two centers found

Capitol Imaging Services and Iowa Radiology on the parts that stuck.

Previous Episodes

Catch up on the series.

The two episodes before this one.

Ep. 04

Episode 04 · On Demand

Breast Health Workflows

The breast health workflow, with two industry experts in women's imaging.

Watch now

Ep. 03

Episode 03 · On Demand

Radiology Workflow Automation

Automation in a RIS, shown through Lake Medical Imaging's own implementation.

Watch now

On demand · with Capitol Imaging Services and Iowa Radiology

Watch the full episode, on demand.

Outpatient workflow from the other side: what a patient can manage about their own appointment, and what that gives back to the staff.

Watch the episode

On demand · with Capitol Imaging Services and Iowa Radiology