What Happens in Vegas... is a Lesson in Leadership

Recorded live in Las Vegas, Dianne Keen sits down with Carrie Berlin, Co-CEO of Regional Medical Imaging. RMI was founded in 1985; Berlin joined in 1989 and worked through the front desk, the billing department and the IT department before stepping into leadership. She is candid that she has never read an image and has never been in direct patient contact, and equally clear about what running those departments gave her. When someone on her team describes a problem, she has done the job herself, and she says they are sometimes surprised she can still have the conversation.

The rest is about what it takes to stay independent. Ten outpatient imaging centers in Michigan with no hospital affiliation is, as Berlin puts it, very rare, and traveling to conferences is what makes her realize how unusual it is. She talks about a workforce of roughly 250 that is more than 90% women, about leading a team that is largely remote, and about the reimbursement pressure that shapes every technology decision underneath it. She closes with advice for the women coming up behind her, and for anyone who introduces themselves as just the scheduler.