All Hands on Deck: Business Continuity During the COVID-19 Crisis

Bi-directional SMS Text Communication with Patients

We know this is a difficult time for everyone, and we want you to know that your business continuity is a priority for us. As the coronavirus (COVID-19) continues to spread, our committed team that has worked together for over 16 years remains committed to ensuring the availability of our services to our customers. Our customer support team is fully operational and prepared to assist you with the same level of service and timeliness as always.
To complement the dedication and strength of our support team, our cloud platform, complete with mature applications, stands above the rest with tools in place that will help you to continue to run your practice while keeping everyone’s safety front of mind. We have some specific use cases that our customers have already applied to their mission-critical operations, and we’ve outlined them for your here:

Within the 3rd month of the implementation COVID19 became an issue for Florida, and we were rushed to make 4 out of 7 sites go live in 30 days. With 1week notice, AbbaDox accepted the accelerated timeline to ensure the safety of HMCA staff and assisted them in being able to work remotely. Even with the accelerated timeline, the implementation went on without a hitch.


Zach Harman

IT/RIS Administrator at Health Management Company of America

Patient Engagement with Safety in Mind

Many patients may be wary of waiting rooms right now, so emphasizing their safety is paramount to providing quality care. With bi-directional automated patient texting services that are integrated with AbbaDox RIS, patients can announce their arrival via SMS and wait in their car to avoid unnecessary contact until instructed to walk into the clinic. 

AbbaDox’s capability to allow self-scheduling and to fill out pre-registration paperwork remotely can have your patients walking in the door and ready to go. No need to pass around the clipboard or a tablet. By eliminating much of the intake process, your front desk staff is protected from prolonged physical interaction, minimizing the number of people sitting in your waiting room and potentially spreading the virus.

 

 

Management Powered by BI

We know things are volatile, and it’s critical that you have easy access to your business intelligence so you can make game-time decisions. Many of our customers have seen a significant increase in appointment cancellations and rescheduling. AbbaDox’s Data Team has put together a real-time dashboard that allows management to see appointments, cancellations, and reschedules across their locations from anywhere and at any time. Analyze the real-time impact of the crisis on visits and referrals and follow the patient journey. With this information at your fingertips, you’ll be able to quickly measure the cancellation and reschedule of appointments, and make important business decisions, for example: adjusting operating hours, relocating appointments, and making staffing decisions. You can also automatically generate reports for utilization and turnaround times.

Administrative Staff Can Work Safely from Home

AbbaDox makes operating a remote team easy for your whole company, not just your IT group. Some of our customers have already moved their administrative staff and were able to effectively and continuously execute their tasks from the safety of their own homes. They can receive and access incoming fax orders without a physical fax machine, verify eligibility, collect copayments and confirm appointments. Staff can work remotely and use a regular, secure, web