All Hands on Deck: Business Continuity During the COVID-19 Crisis

Bi-directional SMS Text Communication with Patients

We know this is a difficult time for everyone, and we want you to know that your business continuity is a priority for us. As the coronavirus (COVID-19) continues to spread, our committed team that has worked together for over 16 years remains committed to ensuring the availability of our services to our customers. Our customer support team is fully operational and prepared to assist you with the same level of service and timeliness as always.
To complement the dedication and strength of our support team, our cloud platform, complete with mature applications, stands above the rest with tools in place that will help you to continue to run your practice while keeping everyone’s safety front of mind. We have some specific use cases that our customers have already applied to their mission-critical operations, and we’ve outlined them for your here:

Within the 3rd month of the implementation COVID19 became an issue for Florida, and we were rushed to make 4 out of 7 sites go live in 30 days. With 1week notice, AbbaDox accepted the accelerated timeline to ensure the safety of HMCA staff and assisted them in being able to work remotely. Even with the accelerated timeline, the implementation went on without a hitch.


Zach Harman

IT/RIS Administrator at HCMA

Patient Engagement with Safety in Mind

Many patients may be wary of waiting rooms right now, so emphasizing their safety is paramount to providing quality care. With bi-directional automated patient texting services that are integrated with AbbaDox RIS, patients can announce their arrival via SMS and wait in their car to avoid unnecessary contact until instructed to walk into the clinic. 

AbbaDox’s capability to allow self-scheduling and to fill out pre-registration paperwork remotely can have your patients walking in the door and ready to go. No need to pass around the clipboard or a tablet. By eliminating much of the intake process, your front desk staff is protected from prolonged physical interaction, minimizing the number of people sitting in your waiting room and potentially spreading the virus.

 

 

Management Powered by BI

We know things are volatile, and it’s critical that you have easy access to your business intelligence so you can make game-time decisions. Many of our customers have seen a significant increase in appointment cancellations and rescheduling. AbbaDox’s Data Team has put together a real-time dashboard that allows management to see appointments, cancellations, and reschedules across their locations from anywhere and at any time. Analyze the real-time impact of the crisis on visits and referrals and follow the patient journey. With this information at your fingertips, you’ll be able to quickly measure the cancellation and reschedule of appointments, and make important business decisions, for example: adjusting operating hours, relocating appointments, and making staffing decisions. You can also automatically generate reports for utilization and turnaround times.

Administrative Staff Can Work Safely from Home

AbbaDox makes operating a remote team easy for your whole company, not just your IT group. Some of our customers have already moved their administrative staff and were able to effectively and continuously execute their tasks from the safety of their own homes. They can receive and access incoming fax orders without a physical fax machine, verify eligibility, collect copayments and confirm appointments. Staff can work remotely and use a regular, secure, web browser to register patients.

 

 

 

Referring Physicians Retrieve Results & Images Online
We’re also making it easy to remain connected with your referring physicians as it’s a vital aspect of continuing your operations. While many imaging centers and doctors’ offices are closed, in the coming weeks, we may start to see some changes in business operations as the government speaks of reopening – or partially reopening – segments of the economy in certain areas.
Radiologists

We recognize that your radiologists may want to eliminate or reduce their time in the office, too, which is why we’re here to remind you that AbbaDox (Voice2Dox) allows your radiologists to dictate and sign their reports remotely. And we’ve made it easy to transfer the work. With our roaming speech profiles and globally managed templates, they can pick up where they left off from the comfort of their own home – or wherever they may be.

 

 

 

Information Technology Powered by Cloud

As your IT team facilitates change, they have one less thing to worry about: for them, everything remains the same. There is no need for remote desktop configurations or VPNs, making their job as simple as possible during a crisis. And they can rest assured that the security of the system remains uncompromised and is HITRUST secure.

As the epidemic progresses and things change, we’ll keep you up to date with more tips and resources for your business. In the meantime, if there’s any way we can help or make suggestions for these uncertain times, please feel free to contact us.

We’re in this together!