0 +
Patients Per Day
0 /7
Self-Scheduling
0 %+
Time Savings

The Challenge

South Florida Diagnostic Imaging sees around DIC's scheduling process was stuck in the past. Every appointment required a phone call, manual data entry, and often multiple back-and-forth conversations. The system was time-consuming for staff and inconvenient for patients who wanted to book appointments outside business hours. Worse, patients often struggled to identify which imaging exam they needed, leading to booking errors, rescheduling hassles, and frustrated staff.

DIC leadership knew they needed to reduce call volume and minimize scheduling mistakes while giving patients more control. The challenge was finding a solution that would be both engaging and foolproof for patients, encouraging self-service adoption without sacrificing the oversight needed for proper exam selection and regulatory compliance.

Key Outcomes

1
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

2
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

3
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

_

With a clear focus on innovation and customer satisfaction, we aim to deliver results that exceed expectations. Our commitment to quality is evident in everything we do.

— SFDI Operations Team

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