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increase in self-scheduling
increase in self-scheduling
increase in self-scheduling
increase in self-scheduling
The Challenge
South Florida Diagnostic Imaging sees around DIC's scheduling process was stuck in the past. Every appointment required a phone call, manual data entry, and often multiple back-and-forth conversations. The system was time-consuming for staff and inconvenient for patients who wanted to book appointments outside business hours. Worse, patients often struggled to identify which imaging exam they needed, leading to booking errors, rescheduling hassles, and frustrated staff.
DIC leadership knew they needed to reduce call volume and minimize scheduling mistakes while giving patients more control. The challenge was finding a solution that would be both engaging and foolproof for patients, encouraging self-service adoption without sacrificing the oversight needed for proper exam selection and regulatory compliance.
Key Outcomes
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
Ready to Improve Your Imaging Operations?
Join South Florida Diagnostic Imaging and hundreds of other practices streamlining their workflows with AbbaDox.
How Expert MRI Streamlined Personal Injury Workflows with AbbaDox
Before AbbaDox, Expert MRI relied on spreadsheets and manual processes to manage cases, assign tasks, and share records. Staff downloaded faxes, uploaded paperwork, and updated charts by hand—slowing down operations and creating extra work for both patients and attorneys.
With AbbaDox, queues and case statuses now keep everything organized in real time. Supervisors no longer assign tasks manually, attorneys access bills and reports directly through a secure portal, and patients complete forms and view records electronically.
✓ Case tracking and work distribution in one system
✓ Attorneys log in for bills and reports instead of emailing
✓ Patients manage forms and communication digitally
“AbbaDox has been that good middle tier where we’ve had stability and customization without disrupting operations. It’s been fantastic.” – Expert MRI
Data That Drives Results
With AbbaDox, Expert MRI can easily schedule patients, track reports, and measure attendance. The system makes it simple to see how long reports take to send and to graph performance metrics.
✓ Scheduling and report delivery tracked in real time
✓ Clear visibility into patient attendance
✓ Easy data reporting for staff and physicians
Better Access for Patients and Doctors
Patients seeing new doctors no longer worry about bringing records. Physicians can securely access images and information through the portal, making visits smoother and less stressful.
✓ Physicians view images and reports instantly
✓ Patients supported through secure portals
✓ Easier continuity of care
📂 Connected Access That Simplifies Care
With AbbaDox, patients, attorneys, and doctors can access records quickly and securely. Everything is organized in the chart, with billing tied to the right case and HIPAA-compliant communication across all parties.
✓ Records, billing, and documentation in one chart
✓ Clear separation of PI and insurance cases
✓ Secure communication that protects patient data
AbbaDox also reduces update requests by giving attorneys and providers direct portal access. Appointment confirmations and report notifications go out automatically, saving staff from running manual reports and managing high email volumes.
"With AbbaDox, everything we need is in one place. It’s organized, compliant, and easier for patients, attorneys, and doctors to get what they need."
— Expert MRI Team
Ready to Improve Your Imaging Operations?
Join Expert MRI and hundreds of other practices streamlining their workflows with AbbaDox.
Discover AbbaDox Solutions →Or call us at (866) 437-4572
