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increase in self-scheduling
increase in self-scheduling
increase in self-scheduling
increase in self-scheduling
The Challenge
South Florida Diagnostic Imaging sees around DIC's scheduling process was stuck in the past. Every appointment required a phone call, manual data entry, and often multiple back-and-forth conversations. The system was time-consuming for staff and inconvenient for patients who wanted to book appointments outside business hours. Worse, patients often struggled to identify which imaging exam they needed, leading to booking errors, rescheduling hassles, and frustrated staff.
DIC leadership knew they needed to reduce call volume and minimize scheduling mistakes while giving patients more control. The challenge was finding a solution that would be both engaging and foolproof for patients, encouraging self-service adoption without sacrificing the oversight needed for proper exam selection and regulatory compliance.
Key Outcomes
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
100%+ increase in online self-scheduled appointments
In one year, doubling the rate at which patients book their own visits.
Ready to Improve Your Imaging Operations?
Join South Florida Diagnostic Imaging and hundreds of other practices streamlining their workflows with AbbaDox.
From Transcription to Transformation:
Two Decades of Innovation
An exclusive interview with Isaac, Chief Technology Officer at AbbaDox
The Challenge: Reinventing an Industry
In this episode of Keeping Up with AbbaDox, Isaac reflects on how AbbaDox has evolved from a small medical transcription service into a full operating system for radiology centers.
As demand for imaging grows, many centers face mounting challenges: rising study volumes, shrinking reimbursements, and ongoing staffing shortages. Isaac explains how these pressures pushed AbbaDox to evolve while staying focused on making care simpler, faster, and more connected.
The Solution: Purpose-Built Radiology Platform
Cloud-Native Architecture
Built as a cloud platform from the start, AbbaDox can rapidly adapt to market shifts, onboard new technologies, and scale without disruption.
Best-of-Breed Technology
An open platform allows external vendors to plug in directly, giving radiology centers access to state-of-the-art tools without complex integrations.
Workflow Automation and AI
AbbaDox embeds over 10 AI models across its platform, streamlining scheduling, documentation, and repetitive tasks so teams can focus on patient care.
Real Impact on Imaging Centers
✓ Reduces manual tasks to help staff do more with less
✓ Enables faster scheduling and turnaround times
✓ Improves resilience as imaging volumes continue to rise
Ready to Transform Your Radiology Operations?
Join the imaging centers streamlining workflows, reducing manual effort, and scaling efficiently with AbbaDox's innovative platform.
Schedule Your Personalized Demo →