In her previous role, Cassie worked with an EMR that was not connected to the billing system, lacked electronic faxing, and had no internal communication tools for patients. The result was a patchwork of systems and extra work for staff.

"It's really nice to have AbbaDox integrate all these different aspects into one EMR system. It's like night and day compared to older systems."

— Cassie

Automation has made a measurable difference. With AbbaDox, Cassie knows that results and updates are sent out automatically, even if staff are pulled away from the front desk.

"I don't have to worry about someone not getting their results or not getting an answer back—it's all done in the background."

— Cassie, Center Manager

Transitioning to a paperless workflow not only reduced overhead costs, it also created a smoother experience for patients. Cassie noted that even older patients have adapted well, since paperless forms and processes are now the norm across healthcare.

Wisteria's team highlights SMS as one of the most impactful tools. Patients can reply directly in a secure message thread, avoiding long hold times and unnecessary phone anxiety.

"It's the most convenient option for patients."

"And it makes communication easier for us too."

— Cassie

When Wisteria implemented AbbaDox, the transition was supported with on-site training and mock trials before seeing patients. This preparation made adoption smoother and built confidence for the staff.

AbbaDox is like Wonder Woman; powerful, efficient, and always getting the job done.

— Cassie, Center Manager, Wisteria Health