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FaxAI Cuts Sorting Time by 38%, Saving CDI 800+ Hours a Year Without Reducing Staff
Comprehensive Diagnostic Imaging (CDI), a trusted provider of advanced imaging services in South Florida, struggled with a time-consuming manual fax sorting process that slowed down operations and drove up staffing costs. By implementing AbbaDox FaxAI in March 2025, CDI automated this critical workflow—reducing average sorting time from 9 minutes to just over 4. With approximately 19,000 faxes processed annually, this translated to 833 hours saved per year. The result: faster processing, greater operational efficiency, and more time for staff to focus on patient care.
Solutions Used
Key Results
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Get Started →The Challenge
CDI faced significant inefficiencies in their fax sorting process, which was consuming valuable time and resources. Prior to implementing the FaxAI solution, the average sorting time for faxes was approximately nine minutes.
This lengthy process not only hindered productivity but also increased operational costs, as staff members were required to dedicate substantial time to sorting faxes manually. The challenge was to streamline this process to enhance efficiency and reduce the time spent on fax management.
The Solution
To address these challenges, CDI implemented AbbaDox FaxAI solution on March 19, 2025. The FaxAI system utilized advanced algorithms to automate the sorting of incoming faxes.
This solution aimed to reduce the average sorting time significantly by leveraging artificial intelligence to categorize and direct faxes to the appropriate departments without manual intervention. The implementation involved training the AI system on historical fax data to ensure accuracy and efficiency in sorting.
The Results
Following the implementation of the FaxAI solution, CDI experienced a remarkable reduction in fax sorting times. The average sorting time decreased from approximately nine minutes to just over four minutes, representing a 38% reduction in sorting time. This improvement translated to substantial time savings across the organization.
"Specifically, CDI's annual fax volume was around 19,000, which meant that the organization saved approximately 833 hours per year due to the enhanced sorting efficiency. Furthermore, individual sorters, demonstrated even more significant improvements, with some reducing their sorting times by nearly 50%."
— CDI Operations Team
