How Desert Imaging uses AI to capture follow-up revenue

Solutions Used

Key Results

The Challenge

Desert Imaging's follow-up process was stuck in the past. Staff maintained spreadsheets of patients who needed follow-up imaging, manually tracking due dates and attempting phone calls when time allowed. The system had multiple failure points: lists were never fully up to date, staff couldn't scale phone calls or mailers to match their 150,000 annual study volume, and there was no reliable way to measure whether reminders actually led to completed exams.

The consequences were serious. Adherence rates stayed stubbornly low, meaning patients weren't getting the follow-up care their doctors recommended. Revenue from these medically necessary follow-ups slipped away month after month. Most concerning, some patients experienced delayed diagnoses that could have been caught earlier with timely follow-up imaging.

The Solution

Desert Imaging implemented AbbaDox AI Follow-Up Recommendations to close these care gaps systematically. The module automatically identifies eligible patients based on radiologist recommendations, sends personalized reminders at the right time, and guides patients through scheduling their follow-up appointments. No more manual spreadsheets or missed opportunities.

The system works within Desert Imaging's existing AbbaDox workflow, giving staff real-time visibility into outreach status and response rates. Instead of spending hours on phone calls, the team can focus on patients who need personal attention while the AI handles routine reminders. Every communication is tracked, measured, and optimized for better results.

The Results

The first campaign delivered immediate, measurable impact. The automated program sent 3,595 follow-up reminders to patients who needed additional imaging. Of those contacted, 461 patients scheduled appointments, and 389 completed their recommended exams.

The success has validated Desert Imaging's decision to expand the program across additional modalities and exam types.

Every eligible patient
received a timely,
personalized nudge without adding staff hours,
ensuring no one slipped through the cracks.

Nearly one in four
contacted patients
took action,
demonstrating the power
of timely,
automated outreach.

Hundreds of patients
returned for recommended studies, enabling earlier diagnoses and proving the
clinical value of proactive engagement.

Tangible financial return validates the business case
for expanding AI-driven
follow-ups across
additional modalities.