Customer Success Story

How Alaska Imaging Streamlines Outpatient Imaging Workflows and Protects Revenue

Improving coordination, reducing leakage, and giving staff a partner that "saves the clinic."

0.5 FTE

Saved Through Workflow Efficiencies

Fewer

Missed Appointments

Stronger

Revenue Capture

The Challenge

 

Alaska Imaging runs busy outpatient imaging centers with complex schedules, combination studies across modalities, and multiple roles involved in every patient visit. Before AbbaDox, coordinating all of this work meant a higher risk that studies would slip through the cracks, patients might schedule elsewhere, and revenue could be lost.

They needed a way to:

✓

Coordinate studies that span multiple modalities.
✓

Keep every role in the outpatient workflow on task.
✓

Reduce manual follow-up so patients aren't lost to other facilities.

The AbbaDox Solution

 
📋

Rules-Driven Scheduling and Combination Studies

Alaska Imaging can set up rules and combination studies so that when a patient needs imaging in more than one modality, related exams are linked and scheduled together. This helps their team keep multi-modality visits organized and aligned.
🔄

Task-Based Workflows Across Roles

With AbbaDox, Alaska Imaging created tasks for different positions within their outpatient operations—something they did not have before. Each step has a clear owner, so staff know exactly what needs to happen next, helping them stay efficient and on task.
📈

Visibility That Protects Revenue

By streamlining processes and keeping work organized inside a single system, Alaska Imaging has been able to increase revenue and avoid losing patients who might otherwise have scheduled at another facility.

How Alaska Imaging Uses AbbaDox

 

For Alaska Imaging, AbbaDox has been a partner that sits at the table with them—accessible, responsive, and willing to tweak the system to fit how their outpatient centers actually run.

✓

Rules and combination studies keep exams across modalities in sync and scheduled together.
✓

Task-based workflows ensure each role in the outpatient journey knows their responsibilities.
✓

Streamlined processes have saved an estimated 0.5 FTE, freeing staff time for higher-value work.
✓

Better coordination helps prevent patients from slipping through the cracks or choosing another facility.

Overall, the workflow has become more seamless, efficient, and aligned with how Alaska Imaging's teams operate every day.

What Our Customer Says

 
“

Partnering with AbbaDox has been a phenomenal experience. Everybody is very accessible and very responsive. They sit down with us, work through our concerns, and help us tweak the system so it really fits our outpatient imaging centers. It's the partner you didn't know you needed — the one that comes in and helps save the clinic and make it better.

 

Cynthia Boyett

Operations Manager, Alaska Imaging

 
 

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