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The Challenge: When "Partnership" Stops at Go-Live
In radiology, plenty of vendors talk about partnership. But when communication breaks down after implementation, teams are left managing handoffs, chasing answers, and trying to scale on software that was never built to keep up.
For leaders responsible for growth, operations, and patient access, that gap matters. As volumes rise, acquisitions accelerate, and labor stays tight, the real question is not whether a platform works on day one. It is whether the team behind it stays close enough to help you adapt, optimize, and grow over time.
The Conversation: What Real Partnership Looks Like
In this episode of Keeping Up with AbbaDox, Leron Marinovsky, EVP Client Services, joins host Pierre-Antoine Tricen, VP of Marketing at AbbaDox, to talk about what a true long-term partnership looks like in outpatient imaging.
Drawing on more than 17 years across sales and client services, Leron shares how AbbaDox approaches relationships that last through implementations, optimization, AI adoption, escalations, and expansion.
when somebody feels comfortable with you and you tell the truth and you say what you do and you do what you say, I think it builds up the partnership
— Leron Marinovsky, EVP Client Services
In this Episode:
You will learn how leading imaging organizations:
Build trust through honest communication, especially when things do not go as planned
Create smoother handoffs from implementation to optimization, client success, and support
Use AI in ways clients actually adopt because the team stays close to real workflows
Scale across acquisitions and new locations with a platform built to grow with them
Reduce vendor sprawl by consolidating workflow, communication, and automation in one system
Why It Matters for Imaging Centers
Technology decisions are long-term decisions. The right platform should not just help you go live. It should help you stay agile as market pressures change, reimbursements tighten, and your organization grows.
This conversation also explores why adoption matters as much as innovation. Whether the topic is AI scheduling, optimization after go-live, or support during a high-pressure escalation, the goal is the same: help organizations operate more efficiently without losing trust across the team.
Who This Episode Is For
This episode is for you if you:
Lead operations, growth, or administration for an imaging organization
Manage client services, support, or implementation in healthcare IT
Are evaluating whether your current vendor can support long-term scale
Want to understand how AI and workflow automation should be introduced in a way teams will actually use
See How CareFlow Fits Your Imaging Workflows
Discover why imaging centers choose AbbaDox CareFlow — a platform that adapts to how your team actually works, from the first demo to go-live and beyond.
