The Real ROI of AI.
Six states. More than 50 locations. See how Capitol Imaging Services put AI on order intake, patient calls, and follow-up, so the day's throughput stops depending on who is at their desk.
Loading time until this episode is out.
Free · On demand · 40 min
Save your seat
One sign-up. The full conversation, plus the production data behind it.
Real operational data from a six-state imaging network running AI in production today.
orders processed in a single week with zero human touches
of 150,000 orders skipped manual indexing entirely over eight months
more patients scheduled by voice agent in July than in January
projected monthly savings in one region as third-party support winds down
Nobody is at the desk at two in the morning.
Three leaders from Capitol Imaging Services on running order intake, scheduling, and follow-up automation across six states. What they gave up, what they got back, and what the data told them to do next.
Illustration: a simulated live order queue. Incoming imaging orders move from Received to Indexed to Calling to Scheduled on their own, with zero human touches and an average order-to-schedule time of roughly fifteen minutes.
Letting go of control
Jennifer McGovern on why "how we've always done it" quietly costs you, and what changed when orders stopped waiting on staff.
Staffing from data, not gut feel
DeAnna Wilhite on retiring a 10-person outsourced team through attrition, a projected $30K a month saved.
Automating the whole journey, not one bottleneck
Tim Haley on starting with their highest-volume study and going after the full order-to-appointment path.
What they'd tell themselves a year ago
Early errors, shaken staff confidence, and a straight answer on where AI is the wrong tool.
Catch up before you watch.
Our last two episodes, on voice scheduling and attorney workflows. Each under twenty minutes.
Episode 10 · On Demand
Conversational AI: confirmations without the phone tag
How imaging centers use Voice AI to confirm patients, handle reschedules live on the call, and refill same-day cancellations around the clock.
Watch nowEpisode 09 · On Demand
Attorney workflows: managing PI cases without the chaos
How imaging centers running attorney-led and PI cases centralize liens, settlements, and case tracking in a single workflow, without spreadsheets or email chains.
Watch nowYour throughput shouldn't depend on who showed up today.
What worked, what broke, what they'd redo. Link lands in the same inbox the day it's out.