0 %+
increase in self-scheduling
0 %+
increase in self-scheduling
0 %+
increase in self-scheduling

The Challenge

South Florida Diagnostic Imaging sees around DIC's scheduling process was stuck in the past. Every appointment required a phone call, manual data entry, and often multiple back-and-forth conversations. The system was time-consuming for staff and inconvenient for patients who wanted to book appointments outside business hours. Worse, patients often struggled to identify which imaging exam they needed, leading to booking errors, rescheduling hassles, and frustrated staff.

DIC leadership knew they needed to reduce call volume and minimize scheduling mistakes while giving patients more control. The challenge was finding a solution that would be both engaging and foolproof for patients, encouraging self-service adoption without sacrificing the oversight needed for proper exam selection and regulatory compliance.

Key Outcomes

1
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

2
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

3
100%+ increase in online self-scheduled appointments

In one year, doubling the rate at which patients book their own visits.

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Introduction to Derry Imaging and Michael Eastman

For over 20 years, Derry Imaging has been dedicated to providing top-tier imaging services to patients and referring providers, ensuring quality care and efficient operations. Michael Eastman, Director of Imaging, tells us how Derry Imaging is taking major steps to improve both patient and staff experiences. In this Customer Success Story, Michael highlights how AbbaDox is making a difference:

  • Seamless Implementation: “When they say they’ll do something, they do it—and they do it well,” Michael shares, praising AbbaDox’s reliable implementation process.
  • Faster Scheduling: Automation reduces errors and shortens wait times, letting patients complete tasks ahead of appointments.
  • Better Care Coordination: Referring providers can easily access scheduling and results, ensuring smoother follow-ups for patients.
  • Increased Efficiency: AI tools streamline tasks like document sorting, allowing staff to handle more work without adding resources.

"AbbaDox focuses on helping both imaging centers and patients, making it a real benefit for us," Michael says.

Discover how AbbaDox helps practices like Derry Imaging improve care and operations.