Stop Building Start Solving
Customer Pains

 
 
 
 

The Challenge: Feature Factories Instead of Real Value

In HealthTech, teams are often under pressure to release new features as quickly as possible. Over time, this creates crowded roadmaps and software that technically works but does not fully solve customer problems. Imaging organizations feel this strain through disconnected workflows, slow adoption, and tools that add complexity instead of clarity.

As Scott explains, focusing solely on output leads to busy teams, not meaningful results.

The Solution: Product Operations at AbbaDox

AbbaDox takes a different approach by starting with customer pain and focusing on real outcomes.

Product Operations guides the entire lifecycle of a product, from early ideas to launch and ongoing evaluation. This ensures that what gets built is not only delivered, but actually used and valued.

How AbbaDox approaches product development

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Understanding customer pain first

Every initiative begins by identifying where customers are losing time, efficiency, or confidence in their workflows.

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Testing ideas with real customers

Concepts are reviewed, refined, and validated through ongoing feedback before and after release.

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Improving how work moves through the system

Using structured workflows helps teams spot bottlenecks and continuously improve quality and speed.

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Measuring success after launch

Tools like Net Promoter Score, adoption data, and direct customer feedback are used to confirm that a solution is delivering value.

This approach allows AbbaDox to move faster while still maintaining trust, consistency, and quality.

Real Results for Customers and Teams

When products are built around real problems, the impact is clear.

Teams spend less time managing workarounds and more time delivering value. Customers adopt new features more quickly because they fit into existing workflows. Product releases remain consistent and scalable over time, instead of becoming layered fixes that are hard to maintain.

As Scott puts it, the goal is not to become a feature factory, but to deliver solutions that truly matter.

"

It's not just about going from idea to launch. You have to look at what happens after and make sure it's working.

— Scott Yankton, Vice President of Product and Product Operations, AbbaDox

 
 
 

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