Outpatient radiology, since 2003 Book a Demo

Two imaging groups. Real ROI. The math behind every number.

Every figure on this page, how it was calculated, and which parts are observed versus estimated, so you can check it against your own operation.

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Your workflows, no slide deck.

Appointments recovered

$396K

2,642 appointments’ worth of same-day cancellations and no-shows, preserved on the schedule.

The math: 2,642 appointments × $150 each = $396,300.

From one real imaging center using AbbaDox, over eight months and about 380,000 appointments. The 744 same-day cancels are observed; the no-show portion is estimated.

**DeAnna Wilhite**
Regional Director, Capitol Imaging Services

Trusted by outpatient imaging groups

Four ways revenue leaks before anyone notices

Real numbers from live imaging groups, measured before any AI went live.

68%

One imaging group found 6,465 patients who needed a follow-up. 68 out of every 100 weren’t tracked to completion.

Based on 28,780 patient reports at one outpatient imaging group.

Never followed up

Followed up

Each dot stands for about 65 of the 6,465 patients who needed a follow-up.

49%

Appointments confirmed. Hasn’t moved in 18 months.

10%

Cancelled the same day, out of 36,729 total appointments.

~3%

Estimated no-shows, patients who never arrived at all.

Imaging groups, in their own words

What changed after the front office stopped running on paper.

“20% of patients self-schedule.”

Faraz Faiz

Director of Operations, One Step Diagnostic

“Your willingness and openness to integrate other features.”

Carrie Berlin

Co-CEO and Chief Operating Officer, Regional Medical Imaging

“The staff was stressed because everything was so manual, but that has gone away.”

Dr. Daisy Uppal

CEO, Charter Radiology

“AbbaDox constantly evolves the product.”

Michael Eastman

Director of Imaging, Derry Imaging

“Within 10–12 days, the flow of my office dramatically changed.”

Nancy Westrich

Managing Partner, Advantage Diagnostics

“We are more productive. There’s a lot less steps.”

Bill Cech

Director of IT, Advantage Diagnostics

“AbbaDox has made our processes more efficient and reliable.”

Wilmer Cardona

Center Manager, Digital Medical Imaging

Schedulers open appointments, not faxes.

FaxAI reads every inbound order on arrival, classifies it, matches the patient to an existing record, and routes it to the right queue as a pending appointment.

A stack of documents to sort becomes a worklist that only needs pre-registration. At a multi-site imaging group, 30 – 40% route straight through untouched.

30 – 40% Of orders route straight through, with no human touch. A multi-site imaging group, ~400K orders/yr

>40 hrs Saved per 1,000 orders processed. Four minutes on each automated order, two on each pre-filled one

50% Less manual entry time on the orders that still need a reviewer

Fax AI reading an inbound imaging order and extracting patient, referring physician, and exam details automatically

One inbound order, sorted and classified on arrival. Patient, referring physician, and exam are attached without a human touch.

The math, per 1,000 orders processed

300 automated

× 4 min saved

20 hrs

700 pre-filled

× 2 min saved

23.3 hrs

43.3

hours saved

Eighteen months of staff calling never moved the confirmation rate. Eight months of VoiceAI did.

Same team, same scripts, same patients. Nothing else changed.

What the movement was worth

744 studies

Kept on the schedule, from same-day cancellations that never happened

An AbbaDox imaging client, in the eight months after go-live

What a staffed team topped out at

36% of the confirmations in that second stretch were placed without staff.

How far the no-show rate fell, three other customers

−15% Customer A

−33% Customer B

−11% Customer C

Shown as three results rather than one average. Your baseline decides which end you land on.

Follow-up revenue recaptured

$409K

Recaptured in seven months, once follow-ups were tracked instead of hoped for

An outpatient imaging group, 28,780 reports analyzed

Touchpoints to close one follow-up

Today, six touchpoints

Read

Flag

Contact

Order

Schedule

Track

With AI, two

Order

Schedule

Six steps become two, and follow-ups stop getting lost

Follow-up AI reads every finalized report. Recommendations are flagged, tasked, and tracked to completion.

Every handoff is a place a follow-up gets dropped. Removing four of them is why this shows up as revenue.

~$200 Average revenue per completed follow-up, the multiplier to run against your own report volume

32% Of identified recommendations tracked to completion, 2,061 of 6,465, up from no tracking at all

$AbbaDox worklist filtered to results with follow-up recommendations, each row carrying its procedure and payer$

Flagged recommendations land in a worklist with the procedure and payer already attached, so the task is ready to work rather than ready to research.

Go deeper. No pitch.

The mechanics behind the confirmation numbers above, from the centers running it in production.

Watch

Conversational AI for appointment confirmations

Sheri Rye on what Inland Imaging saw after VoiceAI took over confirmation calls.

Sheri Rye, Inland Imaging 20 min, available on demand

Watch the episode

The full breakdown, one page, no call required

Every figure on this page, how it was calculated, which parts are observed versus estimated, and the four inputs you would need from your own operation to check it. Send it to yourself and forward it to whoever owns the budget.

One field. You will get the breakdown and nothing else unless you ask.

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