Transforming radiology operations through integrated technology and automation
At Wisteria Imaging, efficiency and patient experience go hand in hand. For Cassie, the center manager, moving to AbbaDox meant leaving behind the challenges of disconnected systems and adopting a fully integrated platform that simplifies every step of daily operations.
In her previous role, Cassie worked with an EMR that was not connected to the billing system, lacked electronic faxing, and had no internal communication tools for patients. The result was a patchwork of systems and extra work for staff.
"It's really nice to have AbbaDox integrate all these different aspects into one EMR system. It's like night and day compared to older systems."
— Cassie
Disconnected EMR and billing systems
No electronic faxing
No patient communication tools
Automation has made a measurable difference. With AbbaDox, Cassie knows that results and updates are sent out automatically, even if staff are pulled away from the front desk.
"I don't have to worry about someone not getting their results or not getting an answer back—it's all done in the background."
— Cassie, Center Manager
Transitioning to a paperless workflow not only reduced overhead costs, it also created a smoother experience for patients. Cassie noted that even older patients have adapted well, since paperless forms and processes are now the norm across healthcare.
"There's not as much pushback anymore—people actually prefer it."
Wisteria's team highlights SMS as one of the most impactful tools. Patients can reply directly in a secure message thread, avoiding long hold times and unnecessary phone anxiety.
"It's the most convenient option for patients."
"And it makes communication easier for us too."
— Cassie
When Wisteria implemented AbbaDox, the transition was supported with on-site training and mock trials before seeing patients. This preparation made adoption smoother and built confidence for the staff.
"Having a representative on site really helped us learn the system and get comfortable."
AbbaDox is like Wonder Woman; powerful, efficient, and always getting the job done.
— Cassie, Center Manager, Wisteria Health
For Cassie and her team, AbbaDox has become more than a workflow tool—it's a reliable partner that simplifies processes, cuts costs, and keeps patients engaged.
Integrated EMR System
Results & Updates
Paperless Workflow
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