One Step Diagnostic, a multi-site imaging provider based in Houston, serves more than 100,000 patients each year. As patient volume grew, the team looked for ways to reduce delays, simplify communications, and ease the pressure on staff, without compromising care. By implementing AbbaDox, they have modernized key parts of their workflow and improved overall efficiency.
Previously, intake staff could be days behind in processing new imaging orders. Now, incoming faxes are automatically routed through AbbaDox, and orders are visible in real time.
✓ Patients scheduled in under 10 minutes
✓ Self-scheduling links sent automatically
✓ Hours of manual coordination saved
Text messaging is used throughout the patient journey, from confirming receipt of an order to collecting insurance and sending appointment reminders.
✓ Direct patient texting capability
✓ Reduced phone call volume
✓ Improved response rates
Patients are encouraged to complete registration forms and make payments before their visit. Those who haven't done so are offered tablets at the front desk.
✓ Pre-visit registration available
✓ Integrated payment processing
✓ Reduced wait times
With everything centralized, staff no longer need to jump between systems. Technologists can access patient history, orders, and documentation from a single screen.
✓ 20-30% increase in imaging throughput
✓ Single-screen access to all data
✓ Focus on patient care
The built-in audit trail makes it easy to track who updated an account and when. Leadership receives daily reports on completed exams.
✓ Complete audit trail
✓ Daily performance reports
✓ Streamlined refunds & reschedules
About 20 percent of Houston-area patients now schedule their appointments without staff assistance, saving time for both patients and the scheduling team.
✓ 20% self-scheduling adoption
✓ Tens of thousands fewer calls
✓ Improved patient satisfaction
By combining automation, communication tools, and centralized access to information, One Step Diagnostic has created a more efficient and responsive imaging experience for both patients and staff. The implementation of AbbaDox has transformed their operations, enabling them to handle growing patient volumes while maintaining high standards of care and improving overall satisfaction.
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