On the day of the appointment, the patient will receive a text message prompting them to confirm their appointment. They’ll then receive directions to reply to an SMS when they arrive to the parking lot. When the patient replies to the message, the appointment status in the RIS will automatically change to “Patient in parking lot.” When the center has prepared the exam room and is ready to receive the patient, they can digitally invite them by changing the status in the RIS which will automatically send a text that prompts the patient to come in for their appointment.
Why it was developed
Over the years, our customers have entrusted us with solving operational problems and challenges as they arise. Our newest service is a result of our client success program. We serve our clients as a trusted partner and firmly believe that innovation is driven by real use cases. In this case, our product team and engineers quickly identified technical components to apply toward a cost-effective solution with minimal change in behavior. We feel privileged to work with first-tier healthcare providers who push us to digitize and automate processes that improve the value of care.