Patient Check-in with Automated Text Services – Avoid Crowded Waiting Rooms

Patient Check-in with Automated Text Services – Avoid Crowded Waiting Rooms

To help our clients resume operations, we’ve configured our RIS platform to manage the patient check-in process via bi-directional text messages. Using AbbaDox cloud-based RIS, staff can send and receive replies from patients in real-time leading up to their scheduled appointment.  Centers can now instruct them to wait in their car as opposed to a crowded waiting room. When the practice is ready to admit them into the center, they are notified that it is safe to enter for their appointment. This helps them – and you – feel safe and assured that everyone is following precautions to practice social distancing.
How it works

On the day of the appointment, the patient will receive a text message prompting them to confirm their appointment. They’ll then receive directions to reply to an SMS when they arrive to the parking lot. When the patient replies to the message, the appointment status in the RIS will automatically change to “Patient in parking lot.”  When the center has prepared the exam room and is ready to receive the patient, they can digitally invite them by changing the status in the RIS which will automatically send a text that prompts the patient to come in for their appointment.

Appointment Scheduled with Call Center
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