For imaging centers, interoperability is not just an IT concern. It shapes the entire patient journey. Orders need to arrive cleanly. Scheduling needs the right patient and insurance data. Technologists need accurate study information. Radiologists need the right context at the right moment. Billing needs validated data before charges go out.
When any part of that chain breaks, teams fall back on manual entry, reconciliation, and rework. That creates delays for staff, bottlenecks for patients, and risk for referring relationships.
As Ilana Zadov explains, what looks like a simple interface on the surface is really a workflow challenge that touches every step of care.
In this episode of Keeping Up With AbbaDox, Ilana Zadov, Director of Interoperability, joins host Pierre-Antoine Tricen, VP of Marketing at AbbaDox, to share what it takes to keep data moving across imaging operations without adding friction for staff.
With more than two decades at AbbaDox, Ilana brings a practical view of interoperability shaped by real client environments. Her team does more than stand up interfaces. They look at what the client is trying to solve, where workflows break down, and how data should move from system to system so the entire process runs more smoothly.
Six core principles guide how the AbbaDox interoperability team turns disconnected systems into coordinated workflows.
Data exchange starts before the patient is scheduled and continues through pre-authorization, modality workflow, dictation, report distribution, and billing.
Behind the scenes, events from different applications trigger the right downstream actions based on the client's workflow and operational needs.
Accurate data moves electronically into the right systems so staff spend less time re-entering information and correcting preventable errors.
Alerting systems, network support, and vendor coordination help resolve communication problems quickly when data flow is interrupted.
Instead of forcing every vendor into a rigid format, the team can validate, normalize, and adapt incoming data so workflows keep moving.
AI helps reconcile mismatched procedures and extract critical data elements from reports to support downstream clinical and patient communication workflows.
That approach helps imaging centers operate with fewer delays and less manual intervention.
Can act faster because orders, patient details, and insurance information are already flowing in electronically.
Avoid unnecessary data entry when study information reaches the modality workflow correctly.
Get key context from forms and workflow data without having to search through extra documents.
Receive cleaner, validated information so fewer problem cases need hands-on review.
Gain confidence that growth, vendor changes, and new locations will not force them into disconnected systems and fragile workarounds.
We don't just build an interface. We think about the client's problems.
In this conversation, Ilana shares:
What interoperability really looks like across the full imaging workflow
Why broken connectivity creates risk for staff productivity, patient experience, and referring relationships
What imaging centers should ask vendors about experience, alerting, and ongoing support
How flexible data handling shortens implementation time and improves long-term reliability
Where AI can improve accuracy and speed inside interface-driven workflows
Reserve your spot to hear how experienced interoperability teams turn disconnected systems into coordinated workflows that support staff, patients, and growth.