Replacing day-before paperwork, manual scanning, and disconnected systems with one connected workflow across centers and mobile coaches
Immediate
Records Requests
Zero
Manual Form Scanning
Faster
Results by Portal & SMS
Caring for women across imaging centers and mobile coaches means The Rose has to be ready before every patient arrives. That readiness used to be manual work: someone prepared charts the day before, printed the paperwork, and double-checked that everything was in place. Once patients completed their forms, staff still had to scan each one back into the system.
Requesting prior records was slower still. Charts had to travel between the front desk and medical records, and on the mobile coaches nothing could move until the coach returned and documents were scanned in — often a day or two before prior records could even be requested. Because the systems weren't tied together, every downstream step waited too, from dictation to billing to getting results into patients' hands.
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Patients complete their forms ahead of time or at check-in, and the information lands directly in the system. There is no paperwork to print the day before and nothing to scan afterward.
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Prior records can now be requested immediately through the system and tracked along the way — and everything stays in the patient's chart, including for patients seen on the mobile coaches.
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With the systems tied together, dictation moves faster, billing can be completed sooner, and patients receive results more quickly through the patient portal or SMS messaging.
AbbaDox now carries the everyday flow of the practice: patient forms, prior record requests, chart documentation, dictation, billing, and results delivery all live in one connected system instead of separate ones that never quite talked to each other. For Tidwell, the impact patients feel most is speed : results reach them far sooner than before.
The team is also preparing for the next wave of gains. Pending faxes and fax sorting, pending appointments, and using Abby for incoming and outgoing calls are all expected to be game changers, particularly given how hard it has been to keep scheduling and phone coverage fully staffed. The team expects to feel it most in working through the backlog of orders in a timely way and getting patients scheduled faster as a result .
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Digital patient forms that arrive in the system without scanning |
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Immediate, trackable prior record requests tied to the patient's chart |
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Faster dictation, billing, and patient results through the portal and SMS |
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Our systems weren't really tied together before. Now they're all tied together . Our dictation is done quicker, our billing can be done quicker, and patients get their results a lot quicker through the patient portal or SMS. Getting results to patients faster is a big thing.
Andra Tidwell
Director of Imaging and Mobile Services, The Rose
See how AbbaDox helps radiology practices streamline workflows, reduce manual burden, and deliver a better experience for patients and clinical teams alike.