▶ Watch the full video above, and make sure you stick around until the end. There is a special guest with some very strong opinions about AI.
At RSNA, we stopped people in the middle of a busy tradeshow floor and asked a simple question: what does AI mean to you right now?
The answers were honest, grounded, and pointed in the same direction.
❝ Voices from the RSNA Floor
“The first thing I think about is the efficiencies that get created, not only for the radiologist and their workflow, but on the operational side, how we manage these practices on a day-to-day basis.”
“I want to get away from the Superman processes, where I’m the only one who can do something. A lean management system is one that manages itself.”
“Can you save me time? Can you make me money? That’s really where these conversations are going, repeatedly.”
These are not abstract ideas. They are the real pressures that imaging center operators, recruiters, and administrators are navigating every single day. Shrinking workforces, rising volumes, and the constant demand to do more with less. AI has become the word everyone reaches for when describing a way out, but the industry is learning quickly that not all AI is the same.
Most of the AI conversation in radiology focuses on the clinical side: image analysis, detection, helping radiologists read faster and catch more. That work is important. But there is another category that has a more immediate impact on whether an imaging center can keep its doors open and its staff from burning out. That is operational AI.
○ Clinical AI
Clinical AI helps radiologists do their jobs better.
● Operational AI
Operational AI helps imaging centers run better.
Scheduling, insurance verification, fax processing, patient reminders, registration, payment collection. These are the tasks that quietly consume hours of staff time every day, and they are exactly where operational AI delivers results you can see on a balance sheet.
▲ The Financial Difference
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Manual Processes $20–$25 per appointment |
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AI-Powered Workflows ~$5 per appointment |
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For a center handling 100,000 appointments a year, that gap is worth more than |
$1M+ | annually |
The financial difference is significant. Manual processes typically cost $20 to $25 per appointment. AI-powered workflows can bring that down to around $5. For a center handling 100,000 appointments a year, that gap is worth more than a million dollars annually.
At AbbaDox, operational AI is not a feature added on top of a traditional platform. It is how the whole system works.
When an order comes in, the platform does not wait for a staff member to open it. Overnight faxes are processed in minutes rather than hours. Insurance verification kicks off automatically across multiple payer sites before the morning shift begins. Patients receive outreach by text or voice, and many schedule their own appointments without ever speaking to a staff member. By the time they arrive for their visit, most have already completed registration digitally.
☎ Meet Abby — Voice AI Agent
Abby, our voice AI agent, handles patient scheduling calls with a natural, conversational approach, asking screening questions, confirming appointments, and handing off to human staff whenever a situation calls for a real person. That balance is intentional. Patients who want to speak with someone always can.
✓ Real Results from Real Centers
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50% |
Up to a 50% reduction in manual scheduling workload |
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6 hrs |
One client eliminated six hours of daily confirmation calls |
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38% |
38% of patients self-scheduled via text on the first contact |
Centers using the platform have seen up to a 50% reduction in manual scheduling workload. One client eliminated six hours of daily confirmation calls. Another saw 38% of patients self-schedule via text on the first contact. Staff who were spending their days processing faxes and chasing confirmations are now doing work that actually requires them.
Numbers tell part of the story. What they do not capture is how differently every imaging center operates in practice. Different workflows, different patient populations, different staff, different referral patterns. That is why AbbaDox sends on-site specialists for every go-live and comes back quarterly throughout the relationship.
☉ On the Ground
When a South Florida center ran into scheduling challenges, the on-site team discovered the system needed to support Creole and Spanish alongside English. A remote deployment would have missed that entirely.
Showing up is not a nice-to-have. It is where the real work happens.
Perhaps the most telling sign of what is happening in this industry is the CareFlow Club, a gathering of AbbaDox clients who sit down together, compare notes, and openly share the strategies that are working for them, even though many of them compete in the same markets.
★ The CareFlow Club
Think about what it takes for a business to willingly share its operational advantages with a direct competitor. It means the transformation happening around them feels bigger than any edge one center could hold onto alone. It means the stakes of falling behind are real enough that collaboration makes more sense than secrecy.
The voices from that RSNA hallway said it clearly: they need to move faster, do more with less, and stop relying on systems and processes that were never built for the volume and complexity of modern imaging. The centers finding their footing are the ones that stopped waiting to see how the AI story plays out and started writing their own chapter of it.
Ready to see operational AI in action?
Discover how AbbaDox is helping imaging centers run smarter every day.
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