We know this is a difficult time for everyone, and we want you to know that your business continuity is a priority for us. As the coronavirus (COVID – 19) continues to spread, our committed team that has worked together for over 16 years remains committed to ensuring the availability of our services to our customers. Our customer support team is fully operational and prepared to assist you with the same level of service and timeliness as always.
To complement the dedication and strength of our support team, our cloud platform complete with mature applications that are quick to deploy, will help you to continue to run your practice while keeping everyone’s safety front of mind. We have some specific use cases that our customers have already applied to their mission-critical operations, and we’ve outlined them for you here:
Information Technology Powered by Cloud
As your IT team facilitates change, they have one less thing to worry about: for them, everything remains the same. There is no need for remote desktop configurations or VPNs, making their job as simple as possible during a crisis. And they can rest assured that the security of the system remains uncompromised and is HITRUST secure.
Management Powered by BI
We know things are volatile, and it’s critical that you have easy access to your business intelligence so you can make game-time decisions. Many of our customers have seen a significant increase in appointment cancellations and rescheduling. With that concern in mind, AbbaDox’s Data Team has put together a real-time dashboard that allows management to quickly assess the cancellations and rescheduling and make the proper adjustments, for example: adjusting operating hours, making staffing decisions, and rescheduling appointments.
Administrative Staff Can Work Safely from Home
AbbaDox makes operating a remote team easy for your whole company, not just your IT group. Some of our customers have already moved their administrative staff and were able to effectively and continuously execute their tasks from the safety of their own homes. They can receive and access incoming fax orders without a physical fax machine, verify eligibility, collect copayments and confirm appointments. Staff can work remotely and use a regular, secure, web browser to register patients.
As the epidemic progresses and things change, we are working diligently to come up with solutions that can assist everyone in maintaining their operations in these difficult times. We’ll keep you up to date with the latest tips and resources for your business. In the meantime, if there’s any way we can help or make suggestions for these uncertain times, please feel free to contact us. We’re in this together.
By: Yaniv Dagan | CEO of AbbaDox