KEEPING UP WITH ABBADOX
Imaging teams can make it through kickoff, configuration, testing, and training, then still lose momentum once real work begins. The first 45 to 60 days after go live often decide whether a new platform becomes part of the workflow or another layer people work around.
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45–60
Days That Decide Adoption
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10+
Years at AbbaDox
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20+
Years in Imaging
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Imaging teams can make it through kickoff, configuration, testing, and training, then still lose momentum once real work begins. The first 45 to 60 days after go live often decide whether a new platform becomes part of the workflow or another layer people work around.
As Ruben Gonzalez explains, the problem is rarely just technical. Every center has its own habits, pressures, and definition of what "working" looks like. If implementation teams focus only on setup, they miss the human side of adoption: trust, fit, and follow through.
At AbbaDox, solutions delivery is not about forcing every center into the same process. It starts with understanding how the site already works, what pain points slow staff down, and where the platform can remove friction quickly.
Ruben brings nearly a decade of implementation experience at AbbaDox and more than two decades in imaging. His team uses discovery, configuration, testing, training, and on-site go lives to shape CareFlow around the center instead of asking the center to adapt blindly.
"I try to make myself feel like as if I worked for them inside their center."
Ruben Gonzalez
Manager, Solutions Delivery — AbbaDox
Starting with milestones that reduce risk
Implementation begins with kickoff, foundational data gathering, and clear readiness milestones before go live.
Tailoring the platform to each center
Worklists, statuses, and communication flows are configured around how the team actually schedules, registers, and follows patients.
Using best practices without forcing sameness
The team brings pattern recognition from hundreds of rollouts while still leaving room for each center's unique workflow.
Focusing on fast value after launch
Report distribution, patient messaging, and day one operational use are prioritized so teams feel the benefit quickly.
Keeping change simple
When a client tries to recreate old workarounds in a new platform, the team pushes for simpler workflows that are easier to adopt and scale.
That approach helps clients move through the highest risk period after go live with more confidence.
Administrators get a verified environment
A partner who verifies that the environment matches what was promised before patients start moving through the system.
Staff receive patient engagement workflows
Text messages, reminders, and report delivery workflows that support both patient engagement and referring office communication.
Teams keep optimizing after launch
Especially in the first 40 to 60 days, instead of treating go live as the finish line.
End users have time to adjust
Time to ask questions, surface concerns, and adjust the workflow before frustration turns into resistance.
Episode Preview
In this episode of Keeping Up With AbbaDox, Ruben joins host Pierre-Antoine Tricen to share:
Why adoption breaks when implementation is treated as a technical checklist
How discovery and configuration shape smoother go lives
What report distribution and patient engagement reveal about real system value
Why simpler workflows often outperform overengineered ones
How trust with admins, leads, and end users drives long term success
Reserve your spot to hear how implementation teams can turn tense go lives into durable adoption and help centers see value before the first 45 days slip away.
Discover why imaging centers choose AbbaDox CareFlow — a platform that adapts to how your team actually works, from the first demo to go live and beyond.
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Centralized Scheduling
All sites connected
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Real-Time Analytics
Instant insights
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Streamlined Workflows
Automated processes
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