I Used to Be on Your Side of the Demo. Here's What I Wish I'd Known.
Terrence Kaiser, Solutions Engineer at AbbaDox
Imaging organizations have sat through more "perfect" demos than they can count. Everything looks seamless on screen, but once the software goes live, schedulers, technologists, radiologists and billing teams are left stitching together workarounds. Leadership may be excited about a new platform, while day-to-day users feel like nothing has actually improved.
As Terrence Kaiser explains, there is often a gap between the people who approve new technology and the people who have to live in it every day. Early adopters may be eager, but middle and late adopters hold back when the product does not reflect how they really work.
At AbbaDox, solutions engineering is about more than showing features. It is about understanding how your imaging center actually runs today and proving that CareFlow can bend to fit it.
Terrence brings the mindset of someone who has been on the buyer side of the table. Before every demo, he works with your team to map:
From there, he and the team design a demo environment that looks and feels like your world, not a generic sandbox.
The surface issue rarely tells the whole story. By breaking down every step of a process, Terrence looks for hidden friction that has become "the new normal" over time.
A million-study network does not need the exact same configuration as a 20,000-study imaging center. CareFlow can be tailored to the volume, modality mix and staffing model of each site.
From scheduling and billing to technologists and front desk, the right people are invited into discovery so their pain points shape what gets shown.
Every demo is built with implementation in mind, so the story and configuration do not get lost once a project kicks off.
The result is not just a better demo, but a smoother path to adoption:
Teams see their actual workflows reflected in the platform, which builds trust from the first call.
Leadership and frontline users stay aligned on why the change is happening and what "better" looks like.
Implementation starts with a clear picture of your processes instead of guessing from a static requirements document.
I want to understand that they understand my needs and understand what I'm going through on a day to day basis. I want to make sure that they hear my pain points and not just this isn't working very well and or this isn't helping, but how are you going to help me solve that? How are you going to lead me down a path towards success and really change the way I do something for the better?
Terrence Kaiser
Solutions Engineer, AbbaDox
In this episode of Keeping Up With AbbaDox, Terrence sits down with host Pierre-Antoine Tricen to share:
Keeping Up With AbbaDox · Episode Highlights
How to ask better questions in vendor conversations so you see what really matters
Ways to uncover hidden workflow issues that are slowing your team down
How CareFlow can adapt to different volumes, staffing models and growth plans using the same platform
Why bringing your broader team into demos leads to better decisions and smoother change management
Discover why imaging centers choose AbbaDox CareFlow — a platform that adapts to how your team actually works, from the first demo to go-live and beyond.