Health Management Company of America (HMCA) operates one of the largest diagnostic imaging networks in the Northeast with 27 centers across New York and Florida. Faced with growing patient volumes and the escalating cost and risk of paper-based intake, HMCA turned to AbbaDox Electronic Forms as the most practical way to replace clipboards with compliant, tablet-driven workflows that scale across every site.
For years HMCA relied on clipboards and paper packets for patient intake across its 17 imaging sites. That “20th-century workflow” was quietly draining time and money. Printing, storage, shredding, and courier drives layered hard-costs onto every visit; handwritten forms forced front-desk staff to re-key demographics and clinical history, delaying studies and frustrating patients waiting to be scanned.
Worse, illegible handwriting and missed signatures put HMCA at risk for payer denials and compliance findings. As procedure volumes climbed, the organization knew it couldn’t keep scaling labor or square footage just to move paper.
After piloting electronic forms in a handful of locations, HMCA executed a network-wide rollout of AbbaDox Electronic Forms six months ago. Tablets replaced clipboards, allowing patients to enter demographics, consents, and safety questions once—data that flows straight into the RIS. A cross-functional team from billing, compliance, legal, IT, and operations defined policies and built a dynamic eForms playbook.
Live remote training sessions, backed by on-demand video refreshers, accelerated adoption for every front-desk shift. Real-time validation inside each form enforces mandatory fields, catches mismatched dates, and prevents illegible entries before they can reach the clinical or billing teams.
The paperless intake program paid for itself in under six months. Across audited locations, HMCA slashed paper and print spend by 75.6 %, simultaneously eliminating shredding and courier fees. Front-desk teams reclaimed hours previously spent scanning, indexing, and filing; that time is now spent greeting patients and resolving insurance issues up front. After an initial learning curve, average check-in times returned to pre-implementation levels—only without the paperwork pile-up—prompting many patients to describe the experience as “day and night.” Compliance teams gained a tamper-evident audit trail with every signature, edit, and timestamp captured automatically, setting the stage for automated scheduling and prior-authorization workflows that will leverage the newly standardized data.
Perhaps most importantly, the scalability of AbbaDox's cloud platform supports HMCA's growth strategy. New imaging facilities can be onboarded quickly with consistent workflows and without large capital IT investments. Despite managing a complex 27-center operation, HMCA's lean central IT team can oversee the entire network effectively, focusing on process improvements rather than technical issues.
Ongoing savings compound every years.
Tablets paid for themselves well before the first fiscal close.
Front-desk teams focus on patient service, not data entry.
Every consent and update is fully traceable, strengthening compliance and payer confidence..